topic Need to Allow user to uninstall Global Protect with a Password in GlobalProtect Discussions

Need to Allow user to uninstall Global Protect with a Password

arun.ravi — Mon, 27 Mar 2023 10:48:30 GMT

Hi all,

Here i have a requirement to uninstall Global Protect with a password.

i configured the APP Tab as "allow with password"

We entered the right Password, but still its showing Password does not match.

PAN-OS installed in FW 10.1.9

Can anyone guide me..

Thanks in advance 🙂

Re: Need to Allow user to uninstall Global Protect with a Password

BPry — Mon, 27 Mar 2023 12:21:37 GMT

@arun.ravi,

Have you only tried to uninstall this on the one machine that's failing at the moment, or have you tried the uninstall password on another test machine as well and found the issue is still present? If it's present across multiple machines I'd try creating a new uninstall password and make sure you don't include any nonstandard special characters, you might be running into an issue with proper escaping.

If it's just a single machine that you've been testing on so far, I'd just override the Uninstall entry. Go to the registry path HKEY_LOCAL_MACHINE\SOFTWARE\Palo Alto Networks\GlobalProtect\Settings\<portal>' and set the Uninstall DWORD value to 0. This is equivalent to changing the option to 'Allow' and you can remove GlobalProtect at that time.

Re: Need to Allow user to uninstall Global Protect with a Password

arun.ravi — Mon, 27 Mar 2023 12:26:00 GMT

Hi @BPry

We tried it in a single test PC.

Will update you soon by test in another test PC & Windows Registry Path.

Thanks much..