topic Re: Does Globalprotect support iOS 16? in GlobalProtect Discussions

Does Globalprotect support iOS 16?

HilineISP_Tech — Tue, 04 Apr 2023 07:01:44 GMT

Currently, the GP app works normally on Windows and Android. But it doesn't work on iOS.
If anyone has solved the same problem as me, please reply.

This is part of the event log.[iOS]

GlobalProtect service started (client version: 6.0.6-8, OS version: Apple iOS 16.4).
Portal login completed with address [IP] and conect method of on-demand.
Network discovery started.
Auto Gateway login finished with address [IP] and user hiline.
IPSec tunnel creation finished with Gateway [IP]
Completed HIP Report check with Gateway [IP]
HIP Report submitted to the Gateway [IP]
Tunnel is down due to disconnection.

Re: Does Globalprotect support iOS 16?

TomYoung — Tue, 04 Apr 2023 11:45:52 GMT

Hi @HilineISP_Tech ,

Yes, it does for only "64-bit devices only running GlobalProtect app 6.0.4 or later." https://docs.paloaltonetworks.com/compatibility-matrix/globalprotect/where-can-i-install-the-globalprotect-app

Thanks,

Tom

Re: Does Globalprotect support iOS 16?

HilineISP_Tech — Wed, 05 Apr 2023 00:46:50 GMT

I think the URL you provided is useful, thank you.
However, the GP app obtained from the iOS app store is version 6.0.6-8.
Is there any other way to check?

Re: Does Globalprotect support iOS 16?

BPry — Wed, 05 Apr 2023 01:27:20 GMT

@HilineISP_Tech,

What version of PAN-OS are you running on the portal and gateway? What does the associated GlobalProtect log events say when you check them on the firewall or prisma access? Are you using the IP address directly or the FQDN?

Re: Does Globalprotect support iOS 16?

HilineISP_Tech — Tue, 11 Apr 2023 05:34:19 GMT

Current version is 10.1.9 and iOS is 16.4. IP is used directly, and when checking the Globalprotect event log, the content is the same as the text.