topic GlobalProtect client stopped working on Mac: in GlobalProtect Discussions https://live.paloaltonetworks.com/t5/globalprotect-discussions/globalprotect-client-stopped-working-on-mac/m-p/548654#M4196 <P>I started getting the following error message yesterday on Mac running MacOS 13.4.1. GlobalProtect version 5.2.10-6. The computer was upgraded two weeks back and has been working fine connecting to the VPN. User can log into globalprotect.domain. Also when the credentials are being checked properly - when wrong password is entered, the user gets the incorrect credentials error message.</P> <P>&nbsp;</P> <P><STRONG>Connection Failed</STRONG></P> <P><STRONG>Gateway: The network connection is unreachable or gateway is unresponsive. Check the network connection and reconnect.</STRONG></P> <P>&nbsp;</P> <P>User can connect to other network resources just fine - only runs into issue when connecting via GlobalProtect.<BR /><BR />The only weird entry I could find from debug logs is the DNS.txt file where none of the resolvers except local are reachable.<BR /><BR /></P> <P>DNS configuration</P> <P>resolver #1<BR />nameserver[0] : 192.168.30.1<BR />if_index : 11 (en0)<BR />flags : Request A records<BR />reach : 0x00020002 (<STRONG>Reachable,Directly Reachable Address)</STRONG></P> <P>resolver #2<BR />domain : local<BR />options : mdns<BR />timeout : 5<BR />flags : Request A records<BR />reach : 0x00000000<STRONG> (Not Reachable)</STRONG><BR />order : 300000</P> <P>resolver #3<BR />domain : 254.169.in-addr.arpa<BR />options : mdns<BR />timeout : 5<BR />flags : Request A records<BR />reach : 0x00000000 (<STRONG>Not Reachable</STRONG>)<BR />order : 300200</P> <P>resolver #4<BR />domain : 8.e.f.ip6.arpa<BR />options : mdns<BR />timeout : 5<BR />flags : Request A records<BR />reach : 0x00000000 (<STRONG>Not Reachable</STRONG>)<BR />order : 300400</P> <P>resolver #5<BR />domain : 9.e.f.ip6.arpa<BR />options : mdns<BR />timeout : 5<BR />flags : Request A records<BR />reach : 0x00000000 (Not Reachable)<BR />order : 300600</P> <P>resolver #6<BR />domain : a.e.f.ip6.arpa<BR />options : mdns<BR />timeout : 5<BR />flags : Request A records<BR />reach : 0x00000000 (<STRONG>Not Reachable</STRONG>)<BR />order : 300800</P> <P>resolver #7<BR />domain : b.e.f.ip6.arpa<BR />options : mdns<BR />timeout : 5<BR />flags : Request A records<BR />reach : 0x00000000 (<STRONG>Not Reachable</STRONG>)<BR />order : 301000</P> <P>DNS configuration (for scoped queries)</P> <P>resolver #1<BR />nameserver[0] : 192.168.30.1<BR />if_index : 11 (en0)<BR />flags : Scoped, Request A records<BR />reach : 0x00020002 (Reachable,Directly Reachable Address)</P> Sat, 08 Jul 2023 19:04:52 GMT ingenieur 2023-07-08T19:04:52Z GlobalProtect client stopped working on Mac: https://live.paloaltonetworks.com/t5/globalprotect-discussions/globalprotect-client-stopped-working-on-mac/m-p/548654#M4196 <P>I started getting the following error message yesterday on Mac running MacOS 13.4.1. GlobalProtect version 5.2.10-6. The computer was upgraded two weeks back and has been working fine connecting to the VPN. User can log into globalprotect.domain. Also when the credentials are being checked properly - when wrong password is entered, the user gets the incorrect credentials error message.</P> <P>&nbsp;</P> <P><STRONG>Connection Failed</STRONG></P> <P><STRONG>Gateway: The network connection is unreachable or gateway is unresponsive. Check the network connection and reconnect.</STRONG></P> <P>&nbsp;</P> <P>User can connect to other network resources just fine - only runs into issue when connecting via GlobalProtect.<BR /><BR />The only weird entry I could find from debug logs is the DNS.txt file where none of the resolvers except local are reachable.<BR /><BR /></P> <P>DNS configuration</P> <P>resolver #1<BR />nameserver[0] : 192.168.30.1<BR />if_index : 11 (en0)<BR />flags : Request A records<BR />reach : 0x00020002 (<STRONG>Reachable,Directly Reachable Address)</STRONG></P> <P>resolver #2<BR />domain : local<BR />options : mdns<BR />timeout : 5<BR />flags : Request A records<BR />reach : 0x00000000<STRONG> (Not Reachable)</STRONG><BR />order : 300000</P> <P>resolver #3<BR />domain : 254.169.in-addr.arpa<BR />options : mdns<BR />timeout : 5<BR />flags : Request A records<BR />reach : 0x00000000 (<STRONG>Not Reachable</STRONG>)<BR />order : 300200</P> <P>resolver #4<BR />domain : 8.e.f.ip6.arpa<BR />options : mdns<BR />timeout : 5<BR />flags : Request A records<BR />reach : 0x00000000 (<STRONG>Not Reachable</STRONG>)<BR />order : 300400</P> <P>resolver #5<BR />domain : 9.e.f.ip6.arpa<BR />options : mdns<BR />timeout : 5<BR />flags : Request A records<BR />reach : 0x00000000 (Not Reachable)<BR />order : 300600</P> <P>resolver #6<BR />domain : a.e.f.ip6.arpa<BR />options : mdns<BR />timeout : 5<BR />flags : Request A records<BR />reach : 0x00000000 (<STRONG>Not Reachable</STRONG>)<BR />order : 300800</P> <P>resolver #7<BR />domain : b.e.f.ip6.arpa<BR />options : mdns<BR />timeout : 5<BR />flags : Request A records<BR />reach : 0x00000000 (<STRONG>Not Reachable</STRONG>)<BR />order : 301000</P> <P>DNS configuration (for scoped queries)</P> <P>resolver #1<BR />nameserver[0] : 192.168.30.1<BR />if_index : 11 (en0)<BR />flags : Scoped, Request A records<BR />reach : 0x00020002 (Reachable,Directly Reachable Address)</P> Sat, 08 Jul 2023 19:04:52 GMT https://live.paloaltonetworks.com/t5/globalprotect-discussions/globalprotect-client-stopped-working-on-mac/m-p/548654#M4196 ingenieur 2023-07-08T19:04:52Z