Global Protect - Display Issue

tristanwatrs — Thu, 20 Jul 2023 14:06:03 GMT

Hi there,

I have a user who's getting this really weird display issue with Global Protect - screenshot attached.

Troubleshooting attempted:

- uninstall, re-install

- ran app in compatibility mode

- adjusted display settings Windows applies to app

User advised it's an intermittent issue, sometimes restarting the service works, sometimes restarting the PC works, but not a permanent fix.

Might seem like a small inconvenience but user advised that at times if he's only using a laptop with no external monitors connected - he's not able to see the full app and is therefor unable to Connect to the VPN.

Re: Global Protect - Display Issue

Nikolay_Ivanov — Fri, 21 Jul 2023 10:04:51 GMT

Hello mate,

We actually have a very similar issues that I have posted about here last week. Which version on GP are you running?

Re: Global Protect - Display Issue

tristanwatrs — Fri, 21 Jul 2023 11:16:47 GMT

Hi Nikolay

It's version 6.1.1-5

topic Global Protect - Display Issue in GlobalProtect Discussions

Global Protect - Display Issue

Re: Global Protect - Display Issue

Re: Global Protect - Display Issue