topic Global Protect still prompting users to downgrade from 6.x to 5.x (macOS) in GlobalProtect Discussions

Global Protect still prompting users to downgrade from 6.x to 5.x (macOS)

DanMaySentiLink — Thu, 03 Aug 2023 18:00:24 GMT

Hi. We've had multiple employees complain of being prompted to downgrade from one incremental version of 5 to another and I had assumed that the prompts would stop once everyone upgraded to version 6, but they are still getting the prompts. We are all Mac users. I saw a post from 2018 about navigating through the portal and disabling that option for all users but it is no longer there. What am I not doing or doing wrong? Thank you.

Re: Global Protect still prompting users to downgrade from 6.x to 5.x (macOS)

TomYoung — Fri, 04 Aug 2023 14:14:08 GMT

Hi @DanMaySentiLink ,

Usually prompts to upgrade or downgrade are based upon the GP client version on the portal. Is 6.x installed and activated on all of your portals?

Thanks,

Tom