https://live.paloaltonetworks.com/t5/globalprotect-discussions/vpn-user-not-allowed-to-gain-access/m-p/556801#M4366 <P>Has anyone dealt with an issue where a vpn user is out of the country and cannot gain access? They are prompted to login, but it just continues to spin. In the GlobalProtect logs, it's saying 'success' though the portal, but not through the gateway.</P> Wed, 06 Sep 2023 17:32:02 GMT ajaramillo 2023-09-06T17:32:02Z https://live.paloaltonetworks.com/t5/globalprotect-discussions/vpn-user-not-allowed-to-gain-access/m-p/556801#M4366 <P>Has anyone dealt with an issue where a vpn user is out of the country and cannot gain access? They are prompted to login, but it just continues to spin. In the GlobalProtect logs, it's saying 'success' though the portal, but not through the gateway.</P> Wed, 06 Sep 2023 17:32:02 GMT https://live.paloaltonetworks.com/t5/globalprotect-discussions/vpn-user-not-allowed-to-gain-access/m-p/556801#M4366 ajaramillo 2023-09-06T17:32:02Z https://live.paloaltonetworks.com/t5/globalprotect-discussions/vpn-user-not-allowed-to-gain-access/m-p/557050#M4371 <P>We were able to figure out this issue. We had to add a 'source region' in the portal.</P> Thu, 07 Sep 2023 20:47:30 GMT https://live.paloaltonetworks.com/t5/globalprotect-discussions/vpn-user-not-allowed-to-gain-access/m-p/557050#M4371 ajaramillo 2023-09-07T20:47:30Z