Global Protect is not connection Android 13ver.

qmso475 — Tue, 17 Oct 2023 05:24:39 GMT

Hello.

- Global Protect from Google App Store.

- One cell phone is not connecting.

- Other Android phones have good access.

- The OS version of the phone is 13.

- Can't I download APK instead of App Store?

Re: Global Protect is not connection Android 13ver.

BPry — Tue, 17 Oct 2023 14:21:15 GMT

@qmso475,

If it's just a single device not connecting it's likely going to be something with the device and it's unlikely that installing it via the APK is going to fix things. That being said, you can get the APK via the support portal under 'Software Updates'. Unless you have an MDM to lock the version, it'll keep trying to update as soon as you install it if you try to utilize an older version however.

topic Global Protect is not connection Android 13ver. in GlobalProtect Discussions

Global Protect is not connection Android 13ver.

Re: Global Protect is not connection Android 13ver.