topic Re: Internet not working after conncted to GlobalProtect. But it is happening only for a particul... in GlobalProtect Discussions

Internet not working after conncted to GlobalProtect. But it is happening only for a particular network provider.

AnandNandakumar — Wed, 11 Oct 2023 22:16:07 GMT

The Internet does not work once the user connects to two particular network providers. The Global Protect is in the pre-logon method and enforced connection. When disconnected from GP with an admin password, the Internet is working.

With a working network provider, the internet is working, GP is connected, and the user is able to ping Google and 8.8.8.8. But with non-working Internet providers, ping is a request timeout. Please help. Only one user has the issue.

GP version 6.0.4.

Re: Internet not working after conncted to GlobalProtect. But it is happening only for a particular network provider.

AnandNandakumar — Fri, 13 Oct 2023 11:11:50 GMT

Hi Team,

Can anyone please help me on this. It is really important for us to find a solution for this issue

Re: Internet not working after conncted to GlobalProtect. But it is happening only for a particul...

JayGolf — Wed, 18 Oct 2023 03:40:45 GMT

Hi @AnandNandakumar ,

Thanks for your question. Can you elaborate on what you mean by non-working internet provider? Do you mean this is a secondary/back-up or a circuit for non-prod traffic?