topic Re: GP on Android - The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect in GlobalProtect Discussions

GP on Android - The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect

AmitKa79 — Wed, 11 Oct 2023 14:34:19 GMT

Hi,

We get an error "The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect." while connecting to GP with an agent installed on Android device.

The thing is that some Android devices works fine while other get this error. We can't say where is the problem exactly (it seem to be within the device it self).

From the logs of the agent it seem to be an issue with the ssl. Does anyone have a clue (from the logs) what can be the problem?

I attached an image from the Android device from the GP agent and also logs from that agent.

Please help as you can.

Thanks

Re: GP on Android - The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect

RaulTrujillo — Wed, 18 Oct 2023 12:05:19 GMT

I would get a similar error when I had an expired certificate.

Re: GP on Android - The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect

AmitKa79 — Wed, 18 Oct 2023 12:11:32 GMT

The cert isn't expired.
Some android devices works fine while other get the error message.

Re: GP on Android - The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect

RaulTrujillo — Wed, 18 Oct 2023 12:16:16 GMT

On your Device > Certificate Management > SSL/TLS Service Profile, try using Min Version: TLSv1.1.

Re: GP on Android - The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect

AmitKa79 — Wed, 18 Oct 2023 12:42:46 GMT

Did that also and still the same.

We also limited the max version to 1.2 - still facing the same issue.

Re: GP on Android - The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect

RaulTrujillo — Wed, 18 Oct 2023 19:22:46 GMT

In the image you sent, I see Wi-Fi is on. Can you disable it and try again?

Re: GP on Android - The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect

Yoekleng — Tue, 24 Oct 2023 07:24:33 GMT

We are facing the same issue, any fixed can be applied?

Re: GP on Android - The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect

Francisco_albor — Wed, 24 Jul 2024 21:16:03 GMT

I have the same issue, this start afther the upgrade from 10.1.0 to 10.2.9-h1.

Cert is not expired, the min SSL version I changed to TLSv1.1 and still is not working.

Any options?

Any

Re: GP on Android - The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect

NilsJGabrielsen — Mon, 29 Jul 2024 06:38:48 GMT

I created a new GP cert, without CA, it fixed it for me.

https://knowledgebase.paloaltonetworks.com/servlet/rtaImage?eid=ka14u000000wn3Z&feoid=00N0g000003VPSv&refid=0EM0g000001AdWM

Re: GP on Android - The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect

norama — Mon, 07 Oct 2024 07:51:45 GMT

But in the IOS user is not working after we login the credentials and the error is in the SSL error has occurred and a secure connection to the server cannot be made

Re: GP on Android - The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect

apayapusing789 — Thu, 21 Nov 2024 08:14:19 GMT

we are facing the same problem, please help solve the problem