GlobalProtect change the connection type

CHARRIER — Tue, 07 Nov 2023 11:11:05 GMT

Hello,

we are installing a new cluster of vm palo, and we have configure Globalprotect acces.

We can connect to the portal, but when we connect, we have this message :

Can someone tell us why we have this message ? and what is the impact of this change of connection type ?

We use the Globalprotect 6.1.2 version.

Thanks

Re: GlobalProtect change the connection type

CHARRIER — Thu, 09 Nov 2023 11:16:52 GMT

I have find the problem,

i try to connect with mobile and i have a message that is a little bit different.

I find this KB : https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000001Uh1CAE&lang=fr%E2%80%A9#:~:text=Chaque%20GlobalProtect%20fois%20qu'il,une%20certaine%20d%C3%A9gradation%20des%20performances

Our firewall is behind another firewall, and the application ipsec-esp-udp was blocked, the globalprotect connexion was not in ipsec, just ssl, and that's why we have the message for the change of connection type.

After the application ipsec-esp-udp was allowed, the ipsec connection is ok and the message not display anymore.

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GlobalProtect change the connection type

Re: GlobalProtect change the connection type