What variable controls "finding the best available Gateway"

Junedshaikh — Wed, 06 Dec 2023 22:24:55 GMT

Env: PRisma Access ; GP Client 6.2.0-89

What variable controls the "finding the best available Gateway" ; We are experiencing anywhere between ~2 to 7 minutes to get connect the gateway? How can we manipulate this algorith to not do this 'Finding best gateway"

TIA

Re: What variable controls "finding the best available Gateway"

Mick_Ball — Mon, 11 Dec 2023 13:35:43 GMT

It should simply do an SSL handshake to all of your gateways and then calculate the best one to connect too based on speed of response and any priorities you have set...

I have 11 gateways up for selection and the entire process from "Connect" takes approx 14 seconds so it yours must be trying to do something unusual.

How many gateways do you have???

If you collect and unzip the logs the pangps file will show you what it was doing during the connection attempts.

see if you have any big gaps between time stamps and try to establish from the last line what it was waiting for..

HTH.

topic What variable controls "finding the best available Gateway" in GlobalProtect Discussions

What variable controls "finding the best available Gateway"

Re: What variable controls "finding the best available Gateway"