topic Global Protect in GlobalProtect Discussions

Global Protect

Kraski — Tue, 09 Jan 2024 11:11:50 GMT

Hi,
We have 9 terminals with android version 12. We install the GlobalProtect all working good but ...

How to avoid when restarting the terminal to tap connect in application ?

Why doesn't the app do this automatically?

I'd like to avoid that.
Thanks

Re: Global Protect

Claw4609 — Tue, 09 Jan 2024 13:31:04 GMT

Whats the connect method the device is getting from the GlobalProtect portal? If you have it set to user-logon always-on that should have the device connect automatically and not have to worry about tapping connect.

Re: Global Protect

Kraski — Thu, 11 Jan 2024 09:57:53 GMT

Thank you for your reply, can you give me a screenshot of where this settings is located?
We use Palo Alto PA-220

Thanks

Re: Global Protect

Claw4609 — Thu, 11 Jan 2024 13:26:39 GMT

Under the "Network" tab, then on the left hand side under GlobalProtect select the portal, then go to "Agent" then "App" and its the first configuration listed under the app tab. If you are running a Pan-os prior to 10.0 it will look visually different but should still be the same steps.

Re: Global Protect

Kraski — Fri, 12 Jan 2024 06:40:53 GMT

Hi, we find and change the setting to User-Logon always on but nothing happens 🙂
I still have to press TAP TO CONNECT after resetting the phone .
I'm out of ideas hehe .
thanks for the help