topic Re: RDP disconnects GlobalProtect session in GlobalProtect Discussions

RDP disconnects GlobalProtect session

Jsitter — Fri, 02 Feb 2024 21:31:05 GMT

We have our laptops configured for pre-logon with machine certs, and SSO for the user based tunnel. If we RDP to a laptop that is sitting at the logon screen with the machine tunnel up, RDP works fine. However, if we RDP to a laptop that is already signed in with the user tunnel up, then RDP kills the GlobalProtect session and disconnects.

We have the pre-logon tunnel timeout rename set to -1. Is this expected behavior for RDP to kill the user tunnel?

Running 10.1.11h5 and GP 6.1.3.

Re: RDP disconnects GlobalProtect session

elmgbar — Sat, 03 Feb 2024 00:18:15 GMT

there different scenario and different setup from company to other, take a look at: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000kGW6CAM&lang=en_US%E2%80%A9

I think the User Switch Tunnel Rename Timeout (https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-web-interface-help/globalprotect/network-globalprotect-portals/globalprotect-portals-agent-configuration-tab/globalprotect-portals-agent-app-tab) is the fix for your problem.

HTH