GlobalProtect LDAP authentication issues / password requirements

Daniel_LRA — Wed, 28 Feb 2024 15:17:30 GMT

We're currently trying to implement GlobalProtect and already have some ldap authentication issues with a small test group. We've found out that some special characters (like §) seem to cause issues in passwords. The error is always: Authentication failed: Invalid username or password

The password is not wrong since authentication works on every Windows machine. Is there a list of password requirements for GlobalProtect or anything else we can try to fix this issue?

GlobalProtect version 6.2.2-259 with PanOS 10.2.7-h3.

Re: GlobalProtect LDAP authentication issues / password requirements

Daniel_LRA — Thu, 29 Feb 2024 08:41:10 GMT

So another thing I've found out: This seems to only affect logins on the Connect Before Logon screen. Standard VPN logins seem to work.

However this doesn't seem to be a general issue on the Windows lockscreen, since Start Before Logon for Cisco Anyconnect works with the same password.

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GlobalProtect LDAP authentication issues / password requirements

Re: GlobalProtect LDAP authentication issues / password requirements