https://live.paloaltonetworks.com/t5/globalprotect-discussions/two-browser-windows-to-authenticate/m-p/581180#M5165 <P>when you open up GlobalProtect, it opens two browser windows to authenticate. we cannot connect until we close just 1 of those authentication windows. how to troubleshoot?</P> Thu, 21 Mar 2024 11:38:35 GMT msdphi 2024-03-21T11:38:35Z https://live.paloaltonetworks.com/t5/globalprotect-discussions/two-browser-windows-to-authenticate/m-p/581180#M5165 <P>when you open up GlobalProtect, it opens two browser windows to authenticate. we cannot connect until we close just 1 of those authentication windows. how to troubleshoot?</P> Thu, 21 Mar 2024 11:38:35 GMT https://live.paloaltonetworks.com/t5/globalprotect-discussions/two-browser-windows-to-authenticate/m-p/581180#M5165 msdphi 2024-03-21T11:38:35Z https://live.paloaltonetworks.com/t5/globalprotect-discussions/two-browser-windows-to-authenticate/m-p/581399#M5174 <P>Hello,&nbsp;</P> <P>&nbsp;</P> <P>What are you using for your authentication method for GlobalProtect? Is it SAML? If so is there any difference when you flip this key?&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Claw4609_0-1711139505862.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/58568i72DA5764286AA1F2/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Claw4609_0-1711139505862.png" alt="Claw4609_0-1711139505862.png" /></span></P> <P>&nbsp;</P> <P>To get a more detailed answer on whats happening I would see if the clients debug logs shows any indication into what is happening. Check specifically the PanGPS and PanGPA text files.&nbsp;</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Claw4609_1-1711139598027.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/58569iBA3C51FCB08B416A/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Claw4609_1-1711139598027.png" alt="Claw4609_1-1711139598027.png" /></span></P> <P>&nbsp;</P> <P>Also what GlobalProtect version(s) and Pan-OS version are you running?</P> Fri, 22 Mar 2024 20:33:24 GMT https://live.paloaltonetworks.com/t5/globalprotect-discussions/two-browser-windows-to-authenticate/m-p/581399#M5174 Claw4609 2024-03-22T20:33:24Z