topic I cannot select user account to login with GlobalProtect App for Windows in GlobalProtect Discussions

I cannot select user account to login with GlobalProtect App for Windows

eizquierdo — Wed, 27 Mar 2024 18:37:13 GMT

I'm using #Global Protect App for Windows

I was given a user account in the domain of a customer to connect to their VPN using GlobalProtect.

I configured the portal corresponding to the user organization of the customer in Global Protect settings.

When I connect GlobalProtect it automatically takes my company account instead the one that I need.

I've tried to open the settings and sign out the Account. GlobalProtect warns me that saved credentials will be cleared.

However when I try connect again, I'm not asked for the account I want to use, it automatically takes my corporate account and ask me for the 2-factor authentication code.

How can I make GlobalProtect ask me for the account I want to use? or how can I change it?

Thanks.

Re: I cannot select user account to login with GlobalProtect App for Windows

reaper — Thu, 28 Mar 2024 09:59:23 GMT

isn't there an option 'use different account' at the first login screen?

alternatively you could try logging on untill you reach a failure and you should get that option there

Re: I cannot select user account to login with GlobalProtect App for Windows

VictorS — Wed, 22 May 2024 07:51:49 GMT

Hi,

Same issue here. We use GlobalProtect client with different customers and in version 6.0.7-372, when we connect to a customer that has enabled SSO/MFA and disconnect, later we cannot change to another connection profile becuase the SSO/MFA connection appears in gray, as expecting to use that connection again.

Rebooting the PC doesn't not resolve the issue, we have to reinstall the VPN client.

Any suggestion? We cannot change anything on app configuration.

Thanks.

Victor

Re: I cannot select user account to login with GlobalProtect App for Windows

nserdakov.developer — Tue, 11 Feb 2025 15:42:27 GMT

For the latest version for Mac, there is an opportunity to sign out from the account. Yes, sure, you should all the time login/logout when you switch gateways which is equivalent Forget the account, but it at least something.

Hope it will help somebody 🙂