topic Re: Disable GlobalPtotect Popup Window in GlobalProtect Discussions

Disable GlobalPtotect Popup Window

mrsorensen — Mon, 15 Apr 2024 14:40:19 GMT

Hey All,

I just upgraded to GlobalProtect App Version 6.2.2-259. Ever since I have gotten non-stop reports of an irritating popup window that my clients need to manually click out of that says "Your GlobalProtect session has been disconnected due to network connectivity issues or session timeouts". This occurs after just that, for example, our computers go to sleep. I am not finding a way to disable in the agent.

Network -> GlobalProtect -> Portal -> Agent -> App

Did I miss it? Does anyone know how to disable it?

Please advise!

GP v 6.2.2-259

Re: Disable GlobalPtotect Popup Window

kiwi — Wed, 17 Apr 2024 11:48:52 GMT

Hi @mrsorensen ,

For Strata Firewalls:

- Use older GlobalProtect version before GlobalProtect 6.1.

- If you plan to use 6.1 or later, upgrade the Firewalls to 11.x and then customize end-user notifications about expiry of GlobalProtect app sessions on the gateway. https://docs.paloaltonetworks.com/globalprotect/6-1/globalprotect-app-new-features/new-features-released-in-gp-app/end-user-notification-on-globalprotect-session-logout

For Prisma Access:

- Use older GlobalProtect version before GlobalProtect 6.1.

- Currently there is no option on Prisma Access to customize the popup.

Hope this helps,

-Kim.

Re: Disable GlobalPtotect Popup Window

mrsorensen — Wed, 17 Apr 2024 14:40:15 GMT

@kiwi If we upgrade the Firewalls to 11.x, can we disable the popup, or only edit it?

Re: Disable GlobalPtotect Popup Window

kiwi — Wed, 17 Apr 2024 14:59:40 GMT

@mrsorensen ,

Good point.

Looks like you can only customize it.

Kind regards,

-Kim.

Re: Disable GlobalPtotect Popup Window

mrsorensen — Wed, 17 Apr 2024 15:12:42 GMT

@kiwi First thank you for answering my questions and reaching out. It's a total bummer that we can't shut it off, it's very annoying to my users.

Thank you very much for confirming!

Re: Disable GlobalPtotect Popup Window

gporcaro — Tue, 28 May 2024 18:30:44 GMT

Same here, is really bad. We upgraded users to 6.2.2-259 and we are suffering from the same annoying pop-up. On VDI infrastructure this is even worst.

We need an option to disable.

Re: Disable GlobalPtotect Popup Window

Wberry — Mon, 14 Apr 2025 13:33:19 GMT

We are a new Palo / Global Protect customer and are having this same issue. If the client is loaded it seems it wants user to connect. Is there a way yep to stop this pop-up for the users? Is resolution to simply not run the agent if not needed? Issue with us is that the laptop management group loads the agent for remote connectivity and system management when the laptop starts. Sits in the background if needed or is already loaded for the end user to use. Previous agent would just quietly sit there. No so with Global Protect. Seems only solution is to not run the agent. Options?

Brent