topic Re: Global Protect - ARM client in GlobalProtect Discussions

Global Protect - ARM client

ddregs — Fri, 22 Sep 2023 07:30:15 GMT

As stated with this link, a client version of GlobalProtect for ARM has been released

GlobalProtect fails to connect on windows 11 ARM64 with error message: Could not connect to the GlobalProtect service.

As I migrated to a new machine (ARM processor , a Mac Studio M2 Ultra) from an old one from 2015, I need this client to connect to 2 networks for my customers, as Parallels with Win11-ARM64 cannot use the standard 64 bit Intel client, and the download page for my 2 customers only show the Intel and Mac ones.

So far, I asked the IT support of both organizations a couple of months ago to provide me the new client for ARM, but I didn't get it yet.

I don't understand why this software is not downloadable by a user and it needs a Palo Alto user id with contracts/serial number/and so on. I already went the high route and IT departments in big companies is a mess.

Is there anyone who has a working link to download this software?

Thanks in advance

Re: Global Protect - ARM client

zhixuanzhou — Wed, 21 Feb 2024 03:52:00 GMT

Any update for this issue? Did you get the ARM64 global protect? Im facing the same issue right now.

Re: Global Protect - ARM client

jamie_mcparland123 — Thu, 18 Apr 2024 18:30:41 GMT

Having the same issue. Not sure where to get the ARM client for Windows 11.

Re: Global Protect - ARM client

JayGolf — Wed, 24 Apr 2024 02:31:29 GMT

Hi @ddregs , @Jamie_mcparland123 ,

The only way to get the download for the ARM client is to get it from CSP admin within your company. You can try requesting for them to invite you as a CSP user.

Re: Global Protect - ARM client

CHRISTOPHER_M_DACOSTA — Fri, 05 Jul 2024 22:23:37 GMT

Agree that this is a very poor user experience. Having had no issues with an ARM configuration on MAC, having to download a separate file to support Windows ARM is incredibly frustrating. Cant recommend using Palo Alto VPN if your organization has a choice.

Re: Global Protect - ARM client

Michael_S11 — Sun, 28 Jul 2024 07:50:22 GMT

I have Global Protect client version 6.2.2 and it has the following line:

CatalogFile.ntarm64 = pangpdarm64.cat

yet this file is missing. PALO ALTO seems to give give the slightest care for customer experience. Their matrix for supported platforms for GP, states that ARM64 is supported. This seems to be a blatant lie. This alone thread has cost PALO ALTO my vote for moving to GP and we will be going with an alternate zero trust solution. Forgive the pun but I have zero trust in PALO ALTO.

Re: Global Protect - ARM client

Michael_S11 — Wed, 13 Nov 2024 06:42:30 GMT

University kindly provided a link.

https://vpn.wisc.edu/clients/

This worked for me.

It would be nice to be able to download Global Protect ARM64 from Paloalto. We can only dream that Paloalto improves customer service. I personally find it a security risk that a critical file is downloaded from a third party site. Having said that, the file does have a digital signature.

Re: Global Protect - ARM client

Alpalo — Tue, 09 Dec 2025 15:06:21 GMT

Tengo el mismo problema, ¿ como puedo permitir que mis usuarios puedan descargar la opcion ARM desde el propio portal?

Saludos.