topic Re: GlobalProtect VPN Issues in GlobalProtect Discussions

GlobalProtect VPN Issues

J.Paul158061 — Wed, 05 Jun 2024 01:19:12 GMT

Hi. Can someone please help me? Thank you in advance.

We are currently experiencing issues with a GlobalProtect VPN setup, it is working for users located in Australia but not in the Philippines, we have set it to allow connections from the Philippines and we're able to get to the GlobalProtect web portal to download the VPN but the VPN itself fails to connect instantly when clicking on connect.

Please see attached logs and other infos.

Re: GlobalProtect VPN Issues

kiwi — Wed, 05 Jun 2024 09:04:23 GMT

Hi @J.Paul158061 ,

Seems like you're getting "Invalid Portal" error message.

PanGPS.log also indicates seeing an 'empty user'.

(P16512-T21836)Debug(9531): 04/05/24 09:37:33:138 Try to restore last portal config from file. (P16512-T21836)Debug(9582): 04/05/24 09:37:33:138 Skip retrieve cached portal configuration for empty user (P16512-T21836)Debug(9509): 04/05/24 09:37:33:138 portal status is Invalid portal.

Please check the following KB that discusses this error. :

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PNuFCAW

Hope this helps,

Kim.

Re: GlobalProtect VPN Issues

J.Paul158061 — Wed, 05 Jun 2024 23:10:08 GMT

Thank you @kiwi . I will check this.