topic macOS Big Sur with OKTA in GlobalProtect Discussions

macOS Big Sur with OKTA

Domingues1989 — Fri, 13 Nov 2020 16:52:08 GMT

I've just updated my MAC to macOS Big Sur. After update I can't connect anymore because GP client doesn't inove OKTA's login page.

I'm using GP version 4.1.13-2

Can someone help?

Thanks.

Re: macOS Big Sur with OKTA

DAVID_LEYVA — Sat, 14 Nov 2020 00:34:40 GMT

I have the same problem, I'll like to know if we'll have an update soon, because otherwise I'll have to downgrade my OS.

Re: macOS Big Sur with OKTA

DAVID_LEYVA — Sat, 14 Nov 2020 00:57:04 GMT

I saw that is necessary get the new version of global protect (5.1 or 5.2) some people say that is compatible with Big Sur, so I'll hope you can get it.

Re: macOS Big Sur with OKTA

MikeWeikel — Tue, 17 Nov 2020 00:56:53 GMT

I am trying to get an answer from PA. Waiting on hold for over an hour. I have tried versions 5.2.3, 5.1.4 and 5.17 and still cannot connect.

Re: macOS Big Sur with OKTA

mwomack_cosway — Tue, 17 Nov 2020 02:55:37 GMT

I was lucky to have a couple of laptops to experiment with. On one I upgraded to Big Sur without installing GlobalProtect first. Only 5.2.3 worked for me, 5.0 and 5.1.7 did not work. It opens, and finds the firewall, but after sign in just says it cannot connect. However, on another laptop, I had GlobalProtect 5.1.7 installed and running on Catalina, then upgraded to Big Sur and then 5.1.7 was working.

For all cases, I had to go to System Preferences, Security and Privacy, General and clicked 'Allow'. On Catalina OS, 5.1.7 would eventually pop up windows to ask permission to access certain folders to which I clicked 'Ok'. In Big Sur for the fresh install, I never got those windows to pop up, which may be the problem.

But again, 5.2.3 is working now, just had to click 'Allow' under the General tab in Security and Privacy.

Re: macOS Big Sur with OKTA

Domingues1989 — Sat, 21 Nov 2020 13:10:35 GMT

Thanks David!

I got GP 5.2.2-4 and works fine!

Re: macOS Big Sur with OKTA

MikeWeikel — Sat, 21 Nov 2020 13:55:29 GMT

I have tried 5.1.4, 5.1.7 and 5.2.3 and none worked. I even did a fresh install of BIG SUR on my laptop. I gained 45GB of space in the process. 5.1.4, 5.1.7 and 5.2.3 still do not connect. PA support suggests updating the PAN OS to the latest preferred version which looks like 9.1.5. We are currently at 9.0.8.

What version of PAN OS are you running with?

Thanks,

Mike

Re: macOS Big Sur with OKTA

AS2195 — Tue, 01 Jun 2021 03:31:42 GMT

I’m also facing the same issue. Were you able to resolve it?