topic Re: saml auth clear user in globalprotect browser in GlobalProtect Discussions

saml auth clear user in globalprotect browser

ChrisVee — Wed, 11 Aug 2021 06:11:23 GMT

I manage many GlobalProtect VPN environments. One inparticular annoys me, in its portal configuration it uses the Palo Alto web browser for SAML authentication. As a result .... because I have used the GP web browser for authentication in the past.... I can't seem to clear the user it tries to authenticate with against other GlobalProtect environments who also are using SAML web browser auth via the GlobalProtect browser.

Portal address --> SAML AUTH --> AzureAD --> GP Browser popup (stuck with username from previous login).

Unfortunately I don't have the authority to change it to use the user's default browser, which would work around this issue.

How can I clear the logged in user being used in GlobalProtect web's browser so i can login to different GP saml auth portals?

Re: saml auth clear user in globalprotect browser

mmeehan — Fri, 20 Aug 2021 14:29:46 GMT

We see a similar issue, even when the user clicks the Sign Out button the client will automatically pickup the Windows credentials and automatically connect. We have SSO disabled in the client and Clear Single Sigh On Credentials set to yes.

Re: saml auth clear user in globalprotect browser

TomBayly — Thu, 02 Sep 2021 14:45:20 GMT

Have you tried clearing credentials from Workplace Join?

Reset Microsoft 365 Apps for enterprise activation state - Office | Microsoft Docs

Re: saml auth clear user in globalprotect browser

karrycrasto — Fri, 01 Oct 2021 08:50:50 GMT

You need it delete history data from Internet Explorer(Not Edge), Open Internet Explorer by using windows search bar, Then:

Then, Tick everything below:

You will loose all your Internet Explorer History data though, This one only works for SAML based login.

Re: saml auth clear user in globalprotect browser

Chris_Johnston — Wed, 01 Dec 2021 16:33:37 GMT

Did you ever get this resolved? What was the solution?

Re: saml auth clear user in globalprotect browser

LEMKENIT — Thu, 25 Jul 2024 10:10:48 GMT

This Post is more than three years old, but we also are facing this problem. Did anyone get it solved?

Re: saml auth clear user in globalprotect browser

Karrykloaket — Fri, 26 Jul 2024 10:16:19 GMT

When the browser window is open showing the login failure->
>Hit F12 on your keyboard or right click on the page and select inspect, This should now open Microsoft Edge developer window.
> Navigate to Application tab, and then to Cookies in the menu left side and then select login.microsoft.com under it. You should now see a list of cookies in the right.
> Right click and delete all those cookies.
>Once all the cookies and deleted, Close and the browser windows and connect VPN again, This should now ask you to login again.

Re: saml auth clear user in globalprotect browser

SaurabhB — Fri, 28 Mar 2025 11:54:22 GMT

This portal --> App config is working for us.