global protect agent not connecting after windows imaging with new updates.

Jagdeep1 — Fri, 16 Aug 2024 20:40:47 GMT

Hi Team,

We are facing issue with our global protect agent not connecting after windows imaging with new updates. We were suspecting windows KB5018410 to broke this, but this is not installed.

The error we are seeing in logs is "client certficate not found". However, correct certficate chain is already present in the machines.

It only works when we manually delete the certficates and re-install in the machine, and also we need to un-install and install GP clinet again to make this works.

This is a big organization, we can not follow this workaround for every machine.

We tried to upgrade the GP clinet to 6.2.3 as well, but no success.

Is there any other way to do that ?

Re: global protect agent not connecting after windows imaging with new updates.

Edsnow — Sat, 17 Aug 2024 08:07:40 GMT

This looks like a cosmetic issue. Recommend to go with TAC.

topic Re: global protect agent not connecting after windows imaging with new updates. in GlobalProtect Discussions

global protect agent not connecting after windows imaging with new updates.

Re: global protect agent not connecting after windows imaging with new updates.