https://live.paloaltonetworks.com/t5/globalprotect-discussions/gp-app-is-in-the-connecting-state-and-i-can-t-do-anything/m-p/595875#M5726 <P>The mobile GP APP was distributed, and user authentication was configured with Entra-ID SAML.</P> <P>&nbsp;</P> <P>At this time, if the account is entered incorrectly or terminated during browser authentication in the mobile GP APP, the GP APP is in the connecting state, and I cannot do anything.</P> <P>&nbsp;</P> <P>After testing several times, I found that on Android, when I restart the GP APP, it asks for re-authentication, but in some cases, I can't do anything in Connecting..</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 245px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/61704iC03C480A89A7188A/image-dimensions/245x397/is-moderation-mode/true?v=v2" width="245" height="397" role="button" title="image.png" alt="image.png" /></span></P> <P>&nbsp;</P> <P>If I restart the GP APP, shouldn't I start from the beginning? I don't understand why it keeps going on.</P> <P>&nbsp;</P> <P>I would like to hear a lot of advice from you.</P> Mon, 26 Aug 2024 02:26:26 GMT Leekw24 2024-08-26T02:26:26Z https://live.paloaltonetworks.com/t5/globalprotect-discussions/gp-app-is-in-the-connecting-state-and-i-can-t-do-anything/m-p/595875#M5726 <P>The mobile GP APP was distributed, and user authentication was configured with Entra-ID SAML.</P> <P>&nbsp;</P> <P>At this time, if the account is entered incorrectly or terminated during browser authentication in the mobile GP APP, the GP APP is in the connecting state, and I cannot do anything.</P> <P>&nbsp;</P> <P>After testing several times, I found that on Android, when I restart the GP APP, it asks for re-authentication, but in some cases, I can't do anything in Connecting..</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 245px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/61704iC03C480A89A7188A/image-dimensions/245x397/is-moderation-mode/true?v=v2" width="245" height="397" role="button" title="image.png" alt="image.png" /></span></P> <P>&nbsp;</P> <P>If I restart the GP APP, shouldn't I start from the beginning? I don't understand why it keeps going on.</P> <P>&nbsp;</P> <P>I would like to hear a lot of advice from you.</P> Mon, 26 Aug 2024 02:26:26 GMT https://live.paloaltonetworks.com/t5/globalprotect-discussions/gp-app-is-in-the-connecting-state-and-i-can-t-do-anything/m-p/595875#M5726 Leekw24 2024-08-26T02:26:26Z