Global protect installs but does it?

DAVEWEST2025 — Wed, 28 Aug 2024 11:29:37 GMT

I have a new surface pro home edition with windows 11 and my company requires this vpn. I am including the logs below.

The install process seems to go fine and using 64bit. the vpn icon will shopw in the system tray and the service shows running in task manager. The trouble is when setting up the vpn connection nothing happens when you click select. You can put any addrfess in and nothing happens. I have noticed that going into vpn settings and resubitting machine info also says submitting but does nothing. There also is NO virtual adaptor in device manager. I'm installed and uninstalled multiple times and this is the ONLY software installed on this machine other than the OS. I'm hoping someone can help with this.

I have reset the image on the surface pro twice trying to get the cleanest install with zero conflicts.

attached are the logs.

Our IT guys want to reimage this to Windows 11 enterprise but i don't know it that will make a difference.

Re: Global protect installs but does it?

Edsnow — Wed, 28 Aug 2024 11:55:30 GMT

Hi Dave,

Please look into below post. If that resolves your issue.

https://live.paloaltonetworks.com/t5/general-topics/cannot-install-pan-gp-vnic-driver/td-p/333420

topic Re: Global protect installs but does it? in GlobalProtect Discussions

Global protect installs but does it?

Re: Global protect installs but does it?