topic Re: Not connecting when changing gateway in GlobalProtect Discussions

Not connecting when changing gateway

VijayanandPM — Tue, 27 Aug 2024 17:28:11 GMT

Hello everyone ,When user trying to switch gateway GP spinning and showing connecting but not able to connect after restarting laptop user able to connect .We are using Azure Saml for authentication FYI .Anyone facing similar issue ?

Re: Not connecting when changing gateway

reaper — Tue, 27 Aug 2024 22:46:50 GMT

have you checked in the GP logs what is happening with the reconnect?

Re: Not connecting when changing gateway

VijayanandPM — Fri, 30 Aug 2024 09:53:59 GMT

Hello reaper, I am seeing below on gp log azure saml failure .same user able login after system restart

(P4512-T3112)Debug(3582): 08/18/24 08:12:21:955 ----Gateway Pre-login starts----
(P4512-T3112)Debug(2030): 08/18/24 08:12:23:409 Send response to client for request saml-pre-login
(P4512-T3112)Debug(3866): 08/18/24 08:12:23:409 HandleGatewayChallenge returns TRUE. Gateway saml login issue
(P4512-T3112)Debug(3874): 08/18/24 08:12:23:411 Connected IP is not changed. ConnectedIP 134.238.201.68, new IP 134.238.201.68
(P4512-T3112)Debug(3877): 08/18/24 08:12:23:411 User canceled login to gateway us-west-g-verizona.gp5o5ycyyy.gw.gpcloudservice.com.