topic Global Protect application blank screen in GlobalProtect Discussions

Global Protect application blank screen

se.eugene — Thu, 03 Oct 2024 11:14:00 GMT

Hello Team,

Can anyone help me to solve the global protect blank screen issue on my PC, as for others it normally works fine.

I am using Windows 10 / MFA and I have already removed and re-installed the GP App but still it shows a blank screen and I am not getting the login page to enter credentials and login to the GP VPN.

Re: Global Protect application blank screen

jpomachagua — Fri, 04 Oct 2024 16:56:42 GMT

Hello @se.eugene

Please let me know the version of GlobalProtect installed on this machine.

Regards

Re: Global Protect application blank screen

A.Tingman — Wed, 26 Feb 2025 12:46:16 GMT

We have had some users experiencing the same problem. We realized that the graphical components appear if you resize the blank window. We have encountered this on GlobalProtect 6.2.6-838, Windows 10 and 11.

Re: Global Protect application blank screen

DylanSilves — Wed, 26 Feb 2025 16:49:05 GMT

We are noticing the same on 6.2.7 and 6.2.5 with Windows 10 and Windows 11. It seems to occur after users update either windows or dell bios. The workaround we have told users for now is to just maximize the screen as that will refresh and bring up the mfa page.

Re: Global Protect application blank screen

Fluck — Thu, 27 Feb 2025 14:51:54 GMT

we have the same problem with version 6.3.1-c383 and 6.3.2.

Re: Global Protect application blank screen

DylanSilves — Mon, 24 Mar 2025 21:46:29 GMT

TAC support sent me to this page, they are actively working the issue.

GlobalProtect Embedded Browser opens but page displayed is blan... - Knowledge Base - Palo Alto Networks

Re: Global Protect application blank screen

Salathiwe — Thu, 10 Apr 2025 09:19:27 GMT

The fix is on 6.1.6, 6.3.3, 6.3.4, 6.0.13, 6.2.7-h2 (This is a debug version)

6.2.8 should have the fix in it and is currently released (this is not a preferred version yet)

The internal reference is GPC-22542. (This is not a public BUGID)