topic GlobalProtect Update fails in GlobalProtect Discussions

GlobalProtect Update fails

GuenterPekar — Wed, 23 Oct 2024 08:06:56 GMT

Hi!

We have a problem updating GP-Client 6.3.1-c376 -> 6.3.1-c383.

Error:Unable to install because a newer version of this product is already installed.

As we are using SCCM (not Portal) to upgrade all Clients, it would be very important for us to get this fixed with msi file..

Best regards and thanks a lot in advance!

Re: GlobalProtect Update fails

arusharma — Wed, 23 Oct 2024 10:14:56 GMT

If Windows MSI installation needs to be done, the existing GP App 6.3.1 should be first uninstalled before installing the GP App hotfix.
As a best practice, the GlobalProtect App upgrade should be done using Portal's configuration Allow User to Upgrade GlobalProtect App options.

Re: GlobalProtect Update fails

GuenterPekar — Mon, 28 Oct 2024 09:00:55 GMT

Thanks a lot for your feedback!

As uninstall/install is not possible remotely and there is obviously no way to install the hotfix only, our only possibility will be to use the portal onetime to update.

Re: GlobalProtect Update fails

arusharma — Mon, 28 Oct 2024 13:30:39 GMT

Yes, you can leverage the portal upgrade feature.

Re: GlobalProtect Update fails

BarryMcCauley — Thu, 07 Nov 2024 15:10:11 GMT

Just a reply to say:

thanks for posting this question - I hit this today trying to upgrade my 6.3.1-376 install to c383 (I'm testing 6.3.x within our Org) hitting 3x of the items resolved by it.

And I found this thread, and the answer. Wasn't aware that hotfixes were best uninstall/install'd. And now I am.

Appreciate it.