Device cannot access network resources or SSO

HYRULE4HYRE — Sun, 27 Oct 2024 20:16:09 GMT

My company uses GlobalProtect and we access our net drives through the VPN and access our website using SSO. For some reason, a user cannot access them or log in to our portal when off-prem. Everything works perfectly fine when on-prem, of course, but we've tried everything we can think of.

User's device is a Latitude 7420.

No rules on home network.

GlobalProtect is up to date.

Tried re-installing multiple times.

I would appreciate any help.

Re: Device cannot access network resources or SSO

arusharma — Mon, 28 Oct 2024 02:41:23 GMT

First, we have to work out why the user can't log in off-prem. Once the user can log in, if they can't access the drive, we have to look for network access for off-prem global protect users. There is no straight answer its better you work with TAC on this. TAC needs to look at GP logs and your configuration.

topic Device cannot access network resources or SSO in GlobalProtect Discussions

Device cannot access network resources or SSO

Re: Device cannot access network resources or SSO