topic Re: GP portal error when unlocking PC. in GlobalProtect Discussions

GP portal error when unlocking PC.

deepak12 — Mon, 23 Nov 2020 18:29:31 GMT

Hi All ,

We have issue where user get VPN error when unlocking PC post it returns from sleep mode .

After manual refresh its working as expected .

Any suggestions on this .

Thanks

Re: GP portal error when unlocking PC.

fatboy1607 — Tue, 24 Nov 2020 10:56:29 GMT

what is error you get ?

Re: GP portal error when unlocking PC.

deepak12 — Tue, 24 Nov 2020 11:27:24 GMT

@fatboy1607

We have multiple gateway configured. So problem is User is connecting to different gateway when device return from sleep mode .

Thanks

Re: GP portal error when unlocking PC.

fatboy1607 — Tue, 24 Nov 2020 14:46:17 GMT

you have set preferred gateway ?

Did you configure tunnel retention under global protect portal profile ?

Re: GP portal error when unlocking PC.

deepak12 — Tue, 24 Nov 2020 15:17:05 GMT

@fatboy1607

Yes , we have set the preferred gateway .

Regarding tunnel retention : Are you referring " Preserve tunnel on user Logoff " ? Can you attach the snip or provide details for reference .

Thanks

Re: GP portal error when unlocking PC.

fatboy1607 — Tue, 24 Nov 2020 15:20:35 GMT

find attached

https://docs.paloaltonetworks.com/globalprotect/5-0/globalprotect-app-new-features/new-features-released-in-gp-agent-5_0/tunnel-preservation-after-logoff.html

Re: GP portal error when unlocking PC.

deepak12 — Tue, 24 Nov 2020 18:13:21 GMT

@fatboy1607 ,

Thanks for the details , however i think its not applicable in my case .

After sleep mode , user are connecting to different gateway , however when they are manually refreshing the connection , able to connect preferred gateway ..