topic Re: Blank Login Window in GlobalProtect Client (Version 6.2.3-270) in GlobalProtect Discussions

Blank Login Window in GlobalProtect Client (Version 6.2.3-270)

alexandre_geraes — Sun, 03 Nov 2024 14:01:28 GMT

Hello everyone,

I am currently using the GlobalProtect client version 6.2.3-270 to connect to a VPN for a company I am working with as a supplier. However, when I attempt to connect, the login window appears blank. I can't see the input fields for username and password, which prevents me from logging in.

Has anyone experienced this issue before? If so, do you have any suggestions on how to resolve it? Any help would be greatly appreciated!

Thank you!

Re: Blank Login Window in GlobalProtect Client (Version 6.2.3-270)

JayGolf — Wed, 06 Nov 2024 20:21:10 GMT

Hi @alexandre_geraes ,

Sometimes the app's cache or old files get corrupted or the app didn't quite install 100%. Try uninstalling GP, clear out browser cache, and then give it a fresh reinstall. Hope this helps!

Re: Blank Login Window in GlobalProtect Client (Version 6.2.3-270)

alexandre_geraes — Thu, 07 Nov 2024 13:35:33 GMT

Hi Jay!

I have already tried all these steps and the problem persists.

Anyway, thanks for responding.