topic Re: Global Protect getting stuck on connecting loop in GlobalProtect Discussions

Global Protect getting stuck on connecting loop

n.bhat — Fri, 10 Jan 2025 11:09:16 GMT

We are facing an issue sometimes the global protect gets stuck on connecting loop while we connect to the global protect it redirects to the default browser for authentication and shows authentication successfull but global protect gets stuck on the connecting loop and it does not connect only showing retrieving config from the portal.

But sometimes it gets connected instantly we have opened a case as well for the same he is not able to find anything as of now.

Global protect app is set to connection method "always on" tac suggested to discheck "redirect to default browser"

We are using SAML to authenticate on prisma sase

Re: Global Protect getting stuck on connecting loop

reaper — Wed, 15 Jan 2025 09:33:17 GMT

is there a reason for you to use the default browser?

I'd also recommend using the embedded browser 😉

Re: Global Protect getting stuck on connecting loop

R.Garcia625872 — Wed, 15 Jan 2025 15:52:59 GMT

I have a similar issue, but it in embedded. when the embedded is logged in. the VPN loops to find a gateway.