topic Re: Global Protect - ARM64 - Service not working in GlobalProtect Discussions

Global Protect - ARM64 - Service not working

dabooth1993 — Thu, 11 Aug 2022 08:24:57 GMT

Hi,

We have installed Global Protect 6.0 onto a Surface Pro X running ARM64 processor but when starting Global Protect it instantly says 'Count not connect to Global Protect service. make sure Global Protect service is running.

Have gone through the services and can see that GP is running.

Have tried uninstalling, reinstalling but nothing has managed to get it working

Hoping for any advise on how to resolve this issue

Re: Global Protect - ARM64 - Service not working

BPry — Tue, 16 Aug 2022 01:56:25 GMT

@dabooth1993,

I didn't have to do anything special on the Surface Pro X that I use for testing; just installed the agent and everything ran perfectly fine without any changes on my end. Does the PanGPS logs give you any additional insight? I doubt PanGPA would give you anything outside of it being unable to connect to the service, but might be worth checking there as well.

If the logs aren't showing you anything and this device has been used since its release, I might try resetting it and trying from a fresh image.

Re: Global Protect - ARM64 - Service not working

jeneie — Tue, 30 Aug 2022 12:51:50 GMT

I have the same issue trying to get GlobalProtect 6 to install in Parallels on Win11 on an M1 MacBook. The installer can't seem to install the Virtual Network adapter. Anyone have the same issue? Any solutions?

Re: Global Protect - ARM64 - Service not working

azin.sharaf — Wed, 26 Oct 2022 19:33:39 GMT

I am having the exact same issue. Similar to Jeneie seup, I am using GP on a virtual Win 11 machine built with Parallels on a M1 Max macbook. Any solution?

Re: Global Protect - ARM64 - Service not working

azin.sharaf — Mon, 31 Oct 2022 16:29:02 GMT

I hope this issue can be fixed. As a workaround i am using GP in MacOS and using "Shared Network" in Parallels so Win11 recognizes the VPN.

Re: Global Protect - ARM64 - Service not working

BPry — Mon, 31 Oct 2022 16:37:37 GMT

Has anyone actually raised a support case about the installer failing on Win11 ARM when using Parallels? I don't personally have anyone using this sort of install; if you have a macOS device and need Windows we simply give you a VDI machine to utilize for those applications rather than licensing Parallels.

Support will likely tell you that they can't guarantee installations like that will actually function since you're using a virtualization layer that doesn't 100% implement the standard Windows network stack. If nobody reports the issue however it's also possible the appropriate PAN team doesn't even know its an issue, I doubt that's a scenario that they're actually validating.

Re: Global Protect - ARM64 - Service not working

philli88 — Mon, 20 Mar 2023 05:12:02 GMT

I am also using ARM64 Qualcomm snapdragon Gen8 cr3 and Win11 operating system to install the GlobalProtect64-6.1.0 but I could not get the virtual ethernet adapter installed. Have any one know the resolution? Many thanks.

Re: Global Protect - ARM64 - Service not working

Michael_S11 — Sun, 28 Jul 2024 07:42:34 GMT

Let's see if Palo Alto decides to support ARM64 since Microsoft is now advertising PC with AI chips (Snapdragon). PALO ALTO state on their product matrix that they support ARM64, but as we have all found out, it does not work on Windows for ARM. The matrix is INCORRECT.

Re: Global Protect - ARM64 - Service not working

eddie.simpson — Fri, 04 Oct 2024 03:37:06 GMT

I'm having this issue also on a new ARM 64 laptop [Snapdragon(R) X Elite - X1E78100 - Qualcomm(R) Oryon(TM) CPU]

Re: Global Protect - ARM64 - Service not working

indonesia.adit — Mon, 02 Dec 2024 02:33:18 GMT

Has your problem been solved? I want to buy a laptop that uses snapdragon x plus, but it seems GP doesn't work well

Re: Global Protect - ARM64 - Service not working

eddie.simpson — Mon, 02 Dec 2024 02:39:54 GMT

No, unfortunately the problem has not been solved yet.

Re: Global Protect - ARM64 - Service not working

Michael_S11 — Mon, 02 Dec 2024 03:03:08 GMT

You need an arm client. The link directly below has kindly been provided by a university. Paloalto for some reason do not publish the ARM version for public download.

https://vpn.wisc.edu/clients/ has ARM64

https://confluence.esg.wsu.edu/display/KB/Downloading+Global+Protect has ARM64

Re: Global Protect - ARM64 - Service not working

indonesia.adit — Tue, 03 Dec 2024 03:41:56 GMT

Thank you, unfortunately I can't try it because I don't have the laptop yet.

could you please confirm this works on your Windows PC on Arm, and what processor are you using? at least 1-2 people confirm this for me to be sure to buy it or not.

Re: Global Protect - ARM64 - Service not working

JoeChristensen — Tue, 28 Jan 2025 23:55:55 GMT

Thank you @Michael_S11 Downloading and Installing the Windows ARM client worked perfectly on my Snapdragon Windows 11 Laptop.

Re: Global Protect - ARM64 - Service not working

eddie.simpson — Wed, 29 Jan 2025 04:16:17 GMT

Thanks Michael

I was also able to connect to the VPN using the ARM64 executable at the Washington State Uni link:
- https://confluence.esg.wsu.edu/display/KB/Downloading+Global+Protect

Re: Global Protect - ARM64 - Service not working

eddie.simpson — Wed, 29 Jan 2025 04:17:32 GMT

By the way, my CPU is the:

- Snapdragon(R) X Elite - X1E78100 - Qualcomm(R) Oryon(TM)