topic Re: GlobalProtect 6.x crashes in GlobalProtect Discussions

GlobalProtect 6.x crashes

philippeS — Tue, 11 Feb 2025 10:32:19 GMT

Hello

I have a problem with GlobalProtect on two laptops, GP crashes. They are brand new laptops (Win 11 Pro 24H2). I've already reset them completely. Here is the Windows Event Viewer:

Faulting application name: PanGPA.exe, version: 6.2.6.838, time stamp: 0x6732981c

Faulting module name: PanGPA.exe, version: 6.2.6.838, time stamp: 0x6732981c

Exception code: 0xc0000005

Fault offset: 0x00000000001aadb2

Faulting process id: 0x5028

Faulting application start time: 0x1DB78ACBA94844F

Faulting application path: C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe

Faulting module path: C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe

Report Id: ae5e26a0-fbae-49ec-bfd8-28d529369fb5

Faulting package full name:

Faulting package-relative application ID:

I’ve updated GP to the lastest version (6.3.2), and it’s the same.

I've uninstalled and reinstalled GP, no way

The two laptops are of the same brand (Lenovo) but not the same model.

PanOS 11.1.5-h1

The connection request is received by the Palo Alto

If you have any ideas.

Thanks for your help
Philippe

Re: GlobalProtect 6.x crashes

JayGolf — Thu, 13 Feb 2025 05:18:29 GMT

Hi @philippeS ,

Do you have any antivirus or endpoint security software running? I would try momentarily disabling them and test if GP still crashes.

can you also try running GP in admin mode to see if that helps? Also, do you have access to any other client machines running win 11 pro that you can test out?

Re: GlobalProtect 6.x crashes

philippeS — Thu, 13 Feb 2025 08:48:43 GMT

Hi Jay,

Thank you for your reply.
I've already tried it without antivirus and in administrator mode.
We have computers running with the same configuration.

The issue only concerns these two brand new laptops.

Philippe

Re: GlobalProtect 6.x crashes

mberni — Thu, 13 Feb 2025 14:07:43 GMT

I'm also dealing with the same problem, brand new HP Elitebook, clean install, it crashes after a few sec when attempting to connect.

In the event viewer it's the same error code as mentioned by @philippeS .

Re: GlobalProtect 6.x crashes

DenysNV — Thu, 06 Mar 2025 15:34:09 GMT

We are also experiencing this. Windows 11 release 24H2. A bit the same as mentioned by @philippeS and @mberni although our devices don't crash completely but just the Windows Explorer. We have quit a few new laptops (60+ Dell Latitudes) with 24H2 but only some users (at the moment 4) experience this issue.

GP version 6.3.1-376

- Connection to the GP portal on our firewall:

** Internet connection ok (split tunnel is active)

** Connection to our internal LAN eg Fileservers NOK; windows explorer even crashes

- Connection to our Prisma Access enviroment:

** No internet access but Teamviewer session for tech support keep active (?)

** Connection to our internal LAN eg Fileservers is OK; through the Prisma Service Connection

** Although users get the message they are connected to the nearest gateway in the panorama prisma monitoring they are not visible

On a sidenote, this is the second major issue (Citrix issues before) we experience with Windows 11 24H2, it is starting to worry me on what more things will pop-up.

Re: GlobalProtect 6.x crashes

jakub.kurowski — Wed, 23 Apr 2025 10:53:36 GMT

Same here. I'm setting a bunch of X1 Carbons G12 by Lenovo for our new hires and whether Global Protect will work on one is hit or miss.
Windows 11 version 23H2/24H2

Faulting application name: PanGPA.exe, version: 6.2.7.1047, time stamp: 0x679871a7
Faulting module name: PanGPA.exe, version: 6.2.7.1047, time stamp: 0x679871a7
Exception code: 0xc0000005
Fault offset: 0x00000000001aadb2
Faulting process id: 0xE80
Faulting application start time: 0x1DBB43D68D0B1D7
Faulting application path: C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe
Faulting module path: C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe
Report Id: 582c6d5e-ec9d-4919-8c9f-4ffc6a05e480
Faulting package full name:
Faulting package-relative application ID:

Re: GlobalProtect 6.x crashes

SerGe_95 — Wed, 05 Nov 2025 13:28:59 GMT

Hi! I have the same issue on brand new Asus laptop (Win11 25H2).

PanGPA.exe 6.2.7.1047 crashes when I click to Connect button. Is anybody know how to fix this issue?

Re: GlobalProtect 6.x crashes

SerGe_95 — Wed, 05 Nov 2025 15:39:57 GMT

Ok, I'll answer myself))

Use GP we redirect to embedded page to user authentification. When GP try to open auth page crash is happening.

Using ProcessExplorer I see GP try to use "msedgewebview2.exe" to open auth page. So I decided to reinstall WebView. In first I kill all process who use "msedgewebview2.exe" and rename it. Next step I Moved to the registry branch "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\EdgeUpdate\Clients\{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}" and delete it (don't forget to backup it). Next I go to Microsoft the WebView2 home page and download the Evergreen Bootstrapper, and install it. After that GP starts work fine. Maybe my solution to the problem will help someone.