topic Re: systray icon shows red X when connected in GlobalProtect Discussions

systray icon shows red X when connected

xerces8 — Wed, 23 Sep 2020 15:14:09 GMT

See screen shot. It is connected (I actually have connection thru the VPN) but the systray icon shows a red X. See screenshot below.

Version is 5.1.6-16

This used to work correctly before, but today I noticed it does not. I tried disconnecting and then connecting again, but systray icon still shows red.

Re: systray icon shows red X when connected

xerces8 — Tue, 29 Sep 2020 18:15:50 GMT

After a few reboots it works OK.

Not sure what was the cause.

Re: systray icon shows red X when connected

MP18 — Wed, 30 Sep 2020 03:29:04 GMT

@xerces8

That is recommended version 5.1.6.

Was this happening to only you?

Any other users reported this issue?

Now GP version 5.2.2 is out and i am using that so far good.

Thanks for updating us that reboot fixed the issue.

Regards

Re: systray icon shows red X when connected

xerces8 — Thu, 03 Dec 2020 13:01:04 GMT

Happened again, now version is at 5.1.7-20

Re: systray icon shows red X when connected

MP18 — Sun, 06 Dec 2020 03:12:57 GMT

@xerces8

IF this happened again then I will recommend opening up a tac case.

As this is cosmetic error it has no impact on actual connection but for end users it can be confusing.

Regards

Re: systray icon shows red X when connected

xerces8 — Sun, 06 Dec 2020 12:03:00 GMT

What is a tac case?

Do I need anything special to open one?

Re: systray icon shows red X when connected

MP18 — Sun, 06 Dec 2020 16:52:31 GMT

@xerces8

I mean to say open case with Palo Alto support.

Regards