topic VPN won't connect on the Macbook in GlobalProtect Discussions

VPN won't connect on the Macbook

fatjon.shehaj — Wed, 16 Apr 2025 13:05:41 GMT

Hello everybody,

We have an issue with a Macbook that cannot connect to the VPN.

Your opinion is valuable:

These are the logs :

% tail -f /Library/Logs/PaloAltoNetworks/GlobalProtect/pangps.log
P 827-T20999 04/16/2025 13:05:55:776 Debug(5690): CPD, CaptivePortalDetectionThread: captive portal is not detected for CP server. iStatus = 200
P 827-T20999 04/16/2025 13:05:55:776 Debug(5880): CaptivePortalDetectionThread: Didn't detect captive portal currently, and bCaptivePortalDetectedOnce=(0).
P 827-T20999 04/16/2025 13:05:55:776 Debug(5759): CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event.
P 827-T14859 04/16/2025 13:05:56:671 Debug(7051): NetworkConnectionMonitorThread: m_state = 0, m_bOnDemand=0, m_bAgentEnabled=1, m_bJustResumed is 1,
m_bHibernate is 0, m_bAgentEnabled is 1, m_bDisconnect is 0, IsConnected() is 0, IsVPNInRetry() is 0.
P 827-T14859 04/16/2025 13:05:56:671 Debug(1604): No need to check gateway route since no tunnel.
P 827-T14859 04/16/2025 13:05:56:671 Debug(7086): NetworkConnectionMonitorThread: Detected route change, but skip network discovery.
P 827-T12551 04/16/2025 13:06:47:522 Info ( 542): msgtype = sleep
P 827-T12551 04/16/2025 13:06:47:522 Debug(2333): ProcessServerSleep skips handling for Mac.
P 827-T12551 04/16/2025 13:06:47:523 Debug(2068): Send response to client for request sleep

Re: VPN won't connect on the Macbook

JayGolf — Thu, 17 Apr 2025 03:56:27 GMT

Hi @fatjon.shehaj ,

Can you describe the behavior you are experiencing? Please also share what errors you are getting from the client and the system logs within the GUI.

Re: VPN won't connect on the Macbook

fatjon.shehaj — Thu, 17 Apr 2025 07:48:04 GMT

Hello Jay and thanks for your reply.:)

The VPN is not connecting at all now,it worked only one time and as well authentication via web is not working.We have no issues with Windows devices,just with the Macbook.

P 827-T22287 04/16/2025 13:13:40:754 Debug(1094): Trust evaluation result {
TrustCertificateTransparency = 1;
TrustEvaluationDate = "2025-04-16 11:13:40 +0000";
TrustExpirationDate = "2025-04-22 19:22:58 +0000";
TrustResultDetails = (
{
},
{
},
{
}
);
TrustResultValue = 4;
TrustRevocationChecked = 1;
}
P 827-T22287 04/16/2025 13:13:40:754 Debug(1108): Trust evaluation properties (
{
error = "No error.";
title = "xxx.xxx.xx";
},
{
title = R11;
},
{
title = "ISRG Root X1";
}
)
P 827-T22287 04/16/2025 13:13:40:754 Info ( 685): Server is trusted xxx(xxx.xxx.xxx)
P 827-T24579 04/16/2025 13:13:40:755 Debug(1076): Received challenge NSURLAuthenticationMethodClientCertificate, queue [NSOperationQueue 0x14810c7b0 (QOS: USER_INITIATED)]
P 827-T24579 04/16/2025 13:13:40:756 Debug( 780): credentialWithIdentity chain count 1
P 827-T24579 04/16/2025 13:13:40:756 Info ( 830): Using preset identity
P 827-T24579 04/16/2025 13:13:40:756 Info ( 933): Final identity: [MacBook Air]
P 827-T20491 04/16/2025 13:13:58:903 Debug( 202): WAIT_TIMEOUT
P 827-T20491 04/16/2025 13:13:58:903 Debug( 726): HipMonitorThread quits.

Re: VPN won't connect on the Macbook

sijielan — Mon, 28 Apr 2025 06:39:28 GMT

I also have this problem after I updated my macOS to Sequoia 15.4.1

Re: VPN won't connect on the Macbook

kiwi — Mon, 28 Apr 2025 08:35:59 GMT

@sijielan ,

Make sure to check the compatibility matrix:

https://docs.paloaltonetworks.com/compatibility-matrix/reference/globalprotect/where-can-i-install-the-globalprotect-app

Kind regards,

-Kim.

Re: VPN won't connect on the Macbook

sijielan — Mon, 28 Apr 2025 17:50:09 GMT

Hi, it still not work after I check it.