topic Globalprotect IOS not working ( IOS 18.4) in GlobalProtect Discussions

Globalprotect IOS not working ( IOS 18.4)

beconnect — Thu, 17 Apr 2025 09:01:20 GMT

Hi team

Global protect is working on our organization for IOS 18.3.2 fine

We have some equipments under 18.4 and GP is not connecting.

IS there any known issue with IOS 18.4?

Regards

mshekh — Mon, 21 Apr 2025 02:47:17 GMT

May I check what logs do you see at firewall in globalprotect logs and traffic logs while trying to connect as this is supported based on the article:

https://docs.paloaltonetworks.com/compatibility-matrix/reference/globalprotect/where-can-i-install-the-globalprotect-app

beconnect — Mon, 21 Apr 2025 10:08:16 GMT

Hope that you are fine

That seems to be the tricky thing

I am not able to find any logs related with that particular user with IPAD or Iphone. ( user.src eq 'xxxxxx' )

I only find logs of him connected via PC , but Ipad or Iphone do not connect.

It was after 18.4 upgrade, until then was working fine

Regards

mshekh — Tue, 22 Apr 2025 02:42:59 GMT

I am doing great. Thanks for asking.

Technically you should be seen logs at firewall, May I check if you have check traffic logs for incoming connection from client public IP.

If you are not able to see anything then you may open tac case and team will assist with troubleshooting the issue.