GLOBAL PROTECT UPDATE ISSUE

F.Pinar — Mon, 28 Apr 2025 16:26:39 GMT

Model

PA-1410

it does not allow updating the VPN to a current version in the equipment, when the users connect they try to update and it does not do any process and remains in version 6.2. 4 This case was reviewed on another occasion with you and I was indicated that the solution was that by using an FQDN to route traffic to the portal (either through the GP app or via web) that is mounted on a public IP, it is necessary that when connected to the VPN, these FQDNs are reached and successfully resolved by the DNS for the agent update is completed.

Re: GLOBAL PROTECT UPDATE ISSUE

BPry — Tue, 29 Apr 2025 22:02:41 GMT

@F.Pinar,

The explanation that you received the first time is correct and that is a requirement for the agent to actually upgrade properly. That isn't the only reason you can run into issues however.

What is the client-upgrade set to in your app-config? What is your connection method? Are you seeing the issue on every user that connects?

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GLOBAL PROTECT UPDATE ISSUE

Re: GLOBAL PROTECT UPDATE ISSUE