topic MacOS 15.4.1 unable to connect SSL VPN via GlobalProtect 6.2.8 in GlobalProtect Discussions

MacOS 15.4.1 unable to connect SSL VPN via GlobalProtect 6.2.8

dinoh — Wed, 30 Apr 2025 13:16:23 GMT

OS version: 15.4.1 (24E263)

GlobalProtect version: 6.2.8-183

PA-820

Hi,

Does anyone get into a similar issue when I try to connect SSL VPN shows "Connection Failed. The Network Connection is unreachable, or the Portal is unresponsive."

However, the same vpn works on the Windows platform.

Re: MacOS 15.4.1 unable to connect SSL VPN via GlobalProtect 6.2.8

mshekh — Mon, 05 May 2025 06:43:45 GMT

Hi @dinoh

You may verify the configuration if affected OS is included in agent selection criteria.

https://docs.paloaltonetworks.com/pan-os/11-2/pan-os-web-interface-help/globalprotect/network-globalprotect-portals/globalprotect-portals-agent-configuration-tab/globalprotect-portals-agent-config-selection-criteria-tab

Re: MacOS 15.4.1 unable to connect SSL VPN via GlobalProtect 6.2.8

dinoh — Tue, 17 Jun 2025 15:10:32 GMT

Thanks @mshekh , the configuration looks okay, the same account can use on Windows's GlobalProtect, as well as the on MacOS - Sonoma (14).

However, when I run the GlobalProtect on new MacOS - Sequoia (15), I was not able to click "process anyway" to ignore the certificate warning.

but thank you for the suggestion.