https://live.paloaltonetworks.com/t5/globalprotect-discussions/i-am-attempting-to-login-to-the-customer-support-portal-to/m-p/1230898#M6821 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="steveshute_0-1748973856611.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/67884i01E3C368F7A7BB90/image-size/medium?v=v2&amp;px=400" role="button" title="steveshute_0-1748973856611.png" alt="steveshute_0-1748973856611.png" /></span></P><P>Can someone assist?</P> Tue, 03 Jun 2025 18:04:35 GMT steve.shute 2025-06-03T18:04:35Z https://live.paloaltonetworks.com/t5/globalprotect-discussions/i-am-attempting-to-login-to-the-customer-support-portal-to/m-p/1230898#M6821 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="steveshute_0-1748973856611.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/67884i01E3C368F7A7BB90/image-size/medium?v=v2&amp;px=400" role="button" title="steveshute_0-1748973856611.png" alt="steveshute_0-1748973856611.png" /></span></P><P>Can someone assist?</P> Tue, 03 Jun 2025 18:04:35 GMT https://live.paloaltonetworks.com/t5/globalprotect-discussions/i-am-attempting-to-login-to-the-customer-support-portal-to/m-p/1230898#M6821 steve.shute 2025-06-03T18:04:35Z https://live.paloaltonetworks.com/t5/globalprotect-discussions/i-am-attempting-to-login-to-the-customer-support-portal-to/m-p/1230929#M6822 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/169310347">@steve.shute</a>&nbsp;,</P> <P>&nbsp;</P> <P>As per error looks like you don't have the access, you can check with admin login if you have or check with your team who does have admin login.</P> <P>&nbsp;</P> <P>If you are using admin login and getting this error then you can open case with CSR calling to Palo Alto support number to check this further.</P> Wed, 04 Jun 2025 08:07:15 GMT https://live.paloaltonetworks.com/t5/globalprotect-discussions/i-am-attempting-to-login-to-the-customer-support-portal-to/m-p/1230929#M6822 mshekh 2025-06-04T08:07:15Z