topic Re: VPN is not working with airtel air fiber in GlobalProtect Discussions

VPN is not working with airtel air fiber

guptaanshuorai — Sun, 17 Aug 2025 16:09:25 GMT

Hi I am not able to use my office website while connecting to gp vpn please help

Re: VPN is not working with airtel air fiber

kiwi — Mon, 18 Aug 2025 07:41:18 GMT

It's hard to say with the current information.
Are you inside or outside the company network when GP connects ?

When you're inside the company, the problem can be related with internal host detection misconfiguration. If enabled correctly, the GP client is configured to detect its location. If this detection fails, it incorrectly assumes it is outside the network and tries to connect to the VPN.

When outside the company, this could be due to a variety of issues such as a firewall blocking the connection, a tunnel configuration that is either excluding the necessary traffic or is set up incorrectly.

Can you do some more troubleshooting and add more information ? Is GP connected ? Are you able to reach other websites ? Are you remote or internal ?

If GP is able to connect or not or unable to reach certain resources, the following KB provides some troubleshooting steps:

Troubleshooting GlobalProtect

Kind regards,

Kim.

Re: VPN is not working with airtel air fiber

avinash.sit — Thu, 21 Aug 2025 22:40:34 GMT

Hi Team,

I am also facing the same issue! Is there a possible solution provided?

Thanks,

Avinash

Re: VPN is not working with airtel air fiber

kiwi — Fri, 22 Aug 2025 07:58:03 GMT

Hi @avinash.sit ,

As per my previous comment we require more context to assist you and @guptaanshuorai .

Can you do some more troubleshooting and add more information ? Is GP connected ? Are you able to reach other websites ? Are you remote or internal ?

If GP is able to connect or not or unable to reach certain resources, the following KB provides some troubleshooting steps:

Troubleshooting GlobalProtect

Kind regards,

-Kim.

Re: VPN is not working with airtel air fiber

avinash.sit — Fri, 22 Aug 2025 13:33:40 GMT

Hi Kim,

Thank you for the response! Yes, the issue is consistent and it slows down right after I connect to Global Connect!

This was resolved by setting mtu to 1200 "sudo ifconfig utun9 mtu 1200"

Thanks,

Avinash

Re: VPN is not working with airtel air fiber

guptaanshuorai — Sat, 23 Aug 2025 17:36:06 GMT

Hi @kiwi , I am trying to connected from outside the compant. When I connected to VPN, I can't access any intranet website and some internet website. Without the VPN, internet website works fine. I appreciate any help you can provide.