topic Re: GlobalProtect Not Working on macOS (Sequoia 15.5) in GlobalProtect Discussions

GlobalProtect Not Working on macOS (Sequoia 15.5)

thombuck — Mon, 19 May 2025 09:48:09 GMT

Hi all,

I’m currently experiencing issues with GlobalProtect version 6.2.6-838 on a particular version of macOS. Interestingly, the same version of GlobalProtect works perfectly fine on macOS Sonoma, so the problem appears to be OS-specific—potentially related to Apple system settings or extensions.

When attempting to connect, I receive the following error:
'The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect'.

If you’re aware of any troubleshooting steps, or a more recent GlobalProtect release that resolves this, I’d greatly appreciate the guidance.

Thanks in advance!

Re: GlobalProtect Not Working on macOS (Sequoia 15.5)

M.Jagieo — Wed, 21 May 2025 07:29:57 GMT

Same here

Re: GlobalProtect Not Working on macOS (Sequoia 15.5)

N.Alberda — Wed, 21 May 2025 16:29:11 GMT

I had seen issues with Enforcement enabled. Disabling seems to work for me on MacOS15.5 until a fix is released I guess.

Re: GlobalProtect Not Working on macOS (Sequoia 15.5)

thombuck — Thu, 22 May 2025 08:45:06 GMT

How do you do this please? The method I followed didn't seem to change anything. I went into recovery mode and disabled enforcement through Terminal.

Re: GlobalProtect Not Working on macOS (Sequoia 15.5)

N.Alberda — Thu, 22 May 2025 17:22:46 GMT

It's on the firewall/GP portal side. An admin needs to do this.

https://docs.paloaltonetworks.com/globalprotect/6-0/globalprotect-app-new-features/new-features-released-in-gp-app/endpoint-traffic-policy-enforcement

Re: GlobalProtect Not Working on macOS (Sequoia 15.5)

EdmarFrancis — Wed, 28 May 2025 10:54:49 GMT

@thombuck may I check with you if you are using a self-signed certificate? If so, I found this article that suggests creating a server cert (aside from the root) to use for the GP connection.
https://www.reddit.com/r/paloaltonetworks/comments/1kb90uj/macos_1541_update_breaks_globalprotect/

Re: GlobalProtect Not Working on macOS (Sequoia 15.5)

EKutumin — Tue, 21 Oct 2025 09:54:41 GMT

Thanks Edmar for the hint, for me self-signed certificate was a root cause, so I created new root CA certificate and then new certificate for GP signed by root. Downloaded root certificate to my Mac OS 15.6 and everything started to work as expected.