topic Re: GlobalProtect and Windows Hello for Business in GlobalProtect Discussions

GlobalProtect and Windows Hello for Business

rheinrich — Sat, 11 Mar 2023 13:45:31 GMT

Has anyone successfully implemented Windows Hello for Business with GlobalProtect in a Passwordless configuration. We in the middle of a Passwordless implementation. We are discovering that when you use your Biometric or PIN to authenticate, that GlobalProtect still relies on a password once signed into the PC. We have enabled Prelogon set up to use a machine certificate for GlobalProtect then on the User end we have Windows and SmartCard auth enabled. At Prelogon, the VPN connects with the machine cert, then the user enters their Biometric Gesture or PIN. We can see once in Windows; the portal is still authenticated with the Machine Cert and never hands off to the Logon which should use the User Cert with SmartCard Logon Purpose. We have Global Protect configured to use PINSSO, but it doesn't appear to work as the user still gets a password pop up in GlobalProtect. I am assuming it has something to do with the Credential Provider, the client, a config on the Portal, or a combination of all three. Please help if you have this implemented in your environment. Thank you in advance!

Re: GlobalProtect and Windows Hello for Business

Shannon_Parkes — Wed, 07 Jun 2023 06:13:34 GMT

We were trying to get this working and hit the same issue. Logged a support case, and it turns out the behaviour is expected with the current agent version.

However, I was informed that there's a feature request to add this functionality:

FR ID: 8639 - Global Protect client support of Windows Hello authentication

Re: GlobalProtect and Windows Hello for Business

rheinrich — Wed, 07 Jun 2023 12:31:54 GMT

Thanks you Shannon_Parks, we found out the hard way that this is not supported. Even though they do have a Biometric setting for the Global Protect client, Windows Hello PIN, Fingerprint, and Face are not supported at this time. This is something that should absolutely be supported as organizations transiton from passwords into passwordless implementations. Our goal is for employees to never know their passwords, but we find in the current set up with Global Protect 6.1.1-5 employees have to recache their passwords in the Agent as they expire. We don't want to go to Cetrificate Based Authentication only, so we are looking into alternatives like SAML SSO, but at this time there is not a direct path to passwordless as far as I can find in documentation, through the Live Community, and through the TAC.

Re: GlobalProtect and Windows Hello for Business

Shannon_Parkes — Thu, 08 Jun 2023 00:16:25 GMT

I completely agree that this functionality is needed. Windows Hello for Business has been around for ages..

We've somewhat hacked around the limitation by running a script at boot and shutdown to change the credential provider to GlobalProtect. Users log in with their password, GlobalProtect SSO works and users can then use Hello to unlock their device.

We also had to force ctrl+alt+delete before login, otherwise devices with Hello face would always default to that credential provider and (as expected) GP SSO wouldn't occur.

We're in pilot with the above.. though I must say that since upgrading to GP Agent 6.0.5 it's less reliable. Our portal config doesn't permit cached passwords.. so we may consider that but as you note that isn't a silver bullet either.

We have a subset of our devices Azure AD joined using SAML SSO for GP, though from memory it invokes a browser for the login. I'm not sure why it didn't seamlessly SSO.. I wasn't involved in that implementation, but it's worth keeping in mind.

If we don't get GP Hello support, we may need to look into moving away from always-on to on-demand VPNs.. though our Cyber team may not like that idea!

Re: GlobalProtect and Windows Hello for Business

TANielsenBest — Tue, 24 Oct 2023 15:43:56 GMT

I too, wish these two features would communicate the login credentials to one another... Windows Hello for Business -> GP

Re: GlobalProtect and Windows Hello for Business

amiladi — Tue, 28 Oct 2025 15:52:53 GMT

Hi there, do you have any news on this subject ?

Re: GlobalProtect and Windows Hello for Business

Shannon_Parkes — Wed, 29 Oct 2025 00:16:06 GMT

Kind of. We have another portal for a different environment which uses SAML auth. Since our devices are hybrid joined, I've tested one device with Windows Hello enabled and GP pointing to that portal. Logging on with the Hello credential provider, GP then seamlessly SSO's to that portal post logon. No prompts or anything.

Now, the "kind of" part is that the SAML portal has pre-logon auth disabled, so I haven't been able to test that out (which we need for our corporate fleet).

It'd be worthwhile giving it a test though!

Re: GlobalProtect and Windows Hello for Business

colascoaga — Tue, 09 Dec 2025 18:55:08 GMT

Hi Shanon, what GP version are u running?

Re: GlobalProtect and Windows Hello for Business

Shannon_Parkes — Mon, 15 Dec 2025 06:16:45 GMT

Heya. It was probably 6.2.8-c223