topic Re: Cannot log into global protect, testing configuration on EVE-NG in GlobalProtect Discussions

Cannot log into global protect, testing configuration on EVE-NG

kaushalbaruah94 — Fri, 24 Oct 2025 20:08:45 GMT

So this im trying to log into global protect and for whatever reason no matter what i do i just cant login and i keep getting "Matching client config not found"

Ive searched all over regarding this error and havent found anything useful that would fix this issue.

Im trying this from a windows 10 pc, GP client is 6.1.4-711

Palo sw version - 10.2.5 eval

Screenshots-

I get the above error after i enter the credentials of the user which i have allowed in the auth profile.

Logs shown above

Auth profile settings shown above

GP Settings shown above

More GP settings shown above

Let me know if i need to post more screenshots.

I dont know what else to check, everything seems correct.

Also i do get the same error even when i change the login to use just local account.

What is going on? I am at my wits end here, just trying to do some Global Protect labbing and this just wont work!!

Thank You

Re: Cannot log into global protect, testing configuration on EVE-NG

kiwi — Mon, 27 Oct 2025 08:59:00 GMT

Hi @kaushalbaruah94 ,

There are 2 KBs covering this exact issue.

Can you check if they can help you:

GlobalProtect connection is Failing with Error "Matching client config not found"

How to troubleshoot 'Matching client config not found'

Hope this helps,

-Kim.

Re: Cannot log into global protect, testing configuration on EVE-NG

kaushalbaruah94 — Tue, 28 Oct 2025 20:19:08 GMT

Thanka for your reply, I did find the first kb at one point but yeah I don't think I ran the ad command on the Palo, will need to look at the 2nd link as well.

Re: Cannot log into global protect, testing configuration on EVE-NG

kaushalbaruah94 — Tue, 28 Oct 2025 20:20:07 GMT

Thanks for your reply, will check these out