Global Protect 6.3.3-676 doesn't work on China Unicom

Kelvin — Thu, 13 Nov 2025 00:57:20 GMT

Global Protect version 6.1.2-83 worked on China unicom ADSL, after we upgraded to Global Protect 6.3.3-676, the version didn't work on China unicom. Anyone suffer same issue? how could guide me how to fix it?

Re: Global Protect 6.3.3-676 doesn't work on China Unicom

kiwi — Fri, 14 Nov 2025 15:38:50 GMT

Hi @Kelvin ,

There's not much to go on.

Have you done some basic GP troubleshooting to narrow down the issue ?

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS

Any particular reason why you upgraded to GPv6.3.3 which isn't a recommended release yet ?

For a current list of preferred releases you can check out :

https://live.paloaltonetworks.com/t5/customer-resources/pan-os-globalprotect-amp-user-id-preferred-release-guidance-from/ta-p/258304#toc-hId-351377306

Kind regards,

-Kim.

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Global Protect 6.3.3-676 doesn't work on China Unicom

Re: Global Protect 6.3.3-676 doesn't work on China Unicom