topic Re: Global Protect - Connection Issue in GlobalProtect Discussions

Global Protect - Connection Issue

rineesh.r — Tue, 16 Dec 2025 14:31:45 GMT

I tried to connect the GlobalProtect with my syngenta mail and it stops after a while connecting to it. showing that the 'The network connection is unreachable or portal is unresponsive.Check the network connection and reconnect"
But my colleagues are able to connect the Globalprotect with my syngenta mail-id.

Re: Global Protect - Connection Issue

Wrollins2 — Wed, 17 Dec 2025 13:56:42 GMT

There are a lot of variables that can cause this. is it possible for you to upload your global protect logs? also a few questions
1. are you able to connect on other laptops/computer

2.are other people able to connect on your laptop/computer

3. does this always happen or just sometimes.

4. has this ever worked before

5. via command prompt are you able to resolve the host name i.e cmd nslookup for both portal and gateway URL

6. do you see successful connections to the portal and gateway via the traffic logs with the source ip of your public ip.

Re: Global Protect - Connection Issue

rineesh.r — Thu, 18 Dec 2025 12:42:50 GMT

1. Yes, I'm able to connect on other laptops/computers.

2. Yes, other people able to connect on my laptop/computer.

3. This issue starts from 2 weeks before.

4. Yes, it was worked before and still working in other laptops using my Syngenta mail.

5. Yes, I'm able to resolve the hostname and gets both ping & nslookup to the portal.

6. Will share the debug logs. PFA

Re: Global Protect - Connection Issue

arusharma — Wed, 21 Jan 2026 12:44:14 GMT

Are you using a machine certificate to log in to the gateway? Looks like there is an issue with the certificate on the client.