topic Re: Global Protect Blank Screen on Windows 11 in GlobalProtect Discussions

Global Protect Blank Screen on Windows 11

J.Madeiro — Thu, 12 Feb 2026 17:59:15 GMT

Hello, I am having an issue where users go to lunch and the screen times out or the laptop goes to sleep, and they come back to a blank Global Protect (as seen below). The only way to fix this is to restart the laptop or go into task manager and end the global protect task and re-open the application. The issue is very intermittent and does not happen with everyone (I have not been able to reproduce myself). I just notice that Global Protect will disconnect me after lunch and I have to hit connect and its fine. I have tried running probably 4 or 5 different versions of Global Protect now (ranging from 6.2.8 to 6.3.3) and the issue happens with each one. We are currently running Windows 11 24H2/25H2 with Global Protect version 6.2.8-317.

At first, we were told it was a bug in the version so, we changed versions, but the issue continued. Next, we thought it was because Windows was turning off the Wi-Fi adapter to save power but, we unchecked that and the issue continued. I am wondering if anyone else has seen this and found a fix for it.

Update Jan 13th, 2026: I have confirmed the service remains running in the task manager and does not show "not responding."

Update Feb 3rd: Unfortunately, the issue reappeared while running GP 6.3.3-711. Trying to work with support.

Update Feb 12th: Got a response back from support that this is a known compatibility issue with Global Protect and some versions of Windows 11. The most stable version appears to be 6.2.8-h6.

Thank you in advance!

Re: Global Protect Blank Screen on Windows 11

JayGolf — Fri, 12 Dec 2025 04:50:00 GMT

Hi @J.Madeiro ,

I haven't run into this issue before but I am curious. When the blank UI appears, can you check Task Manager and see whether PanGPA.exe is running normally or is “Not responding”? If you try killing PanGPA without rebooting, does it come back up?

Re: Global Protect Blank Screen on Windows 11

J.Madeiro — Mon, 15 Dec 2025 13:46:04 GMT

Hi Jay,

Hmm not that I have seen but, I generally just tell the end users to go into task manager themselves. I will ask them to check the next time it happens and see if it shows not responding. Yes, just ending the Pan service brings it back up without rebooting. To me, it seems like Microsoft is interrupting the service somehow and causing the app to not restore properly until the whole application is restarted. I just haven't figure out how or why.

Thank you!
Justin

Re: Global Protect Blank Screen on Windows 11

arusharma — Thu, 22 Jan 2026 03:16:03 GMT

There are some issues seen on 6.2.8 regarding a blank screen. We need to review the GP logs.

Re: Global Protect Blank Screen on Windows 11

J.Madeiro — Tue, 27 Jan 2026 17:07:22 GMT

Hi! Ah that is good to know. I did recently switch one user over to the latest version of 6.3.3 and that seemed to help. I had tried 6.3.3 last summer and it didn't seem to help, but maybe it was patched in the newer version. Going to try with a few more users to confirm. Thank you!

Thank you!
Justin