Globalprotect Client 6.2.7 disconnects multiple times

halladm — Fri, 08 May 2026 13:36:32 GMT

We are encountering several users, where Globalprotect disconnects the GP-tunnel on Windows 11. In PanGPS.log I found the messages:

CheckPanGpAgentThread: PanGPA process #### exits, ret is 00000057. and

GlobalProtect agent terminates unexpectedly. Skip StopThreads().

Has anybody a suggestion, how to get rid of this failure?

Re: Globalprotect Client 6.2.7 disconnects multiple times

BPry — Fri, 08 May 2026 13:50:56 GMT

@halladm,

The log doesn't really point to root cause, it just supports the service identifying that the agent was terminated. You'll want to review the PanGPA.log file to see if there's any indication of an issue with the agent process. A couple basic questions would be if you were previously running 6.2.7 without any issues, and whether these users have any shared software requirements that differ from your typical deployment.

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Globalprotect Client 6.2.7 disconnects multiple times

Re: Globalprotect Client 6.2.7 disconnects multiple times