https://live.paloaltonetworks.com/t5/globalprotect-discussions/pa-1420-support/m-p/1254442#M7385 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/362263689">@C.Nguyern</a>&nbsp;,</P> <P>&nbsp;</P> <P>This depends on the support contract that you have.</P> <P data-path-to-node="4">&nbsp;</P> <P data-path-to-node="5">If you have a direct support contract with Palo Alto Networks:</P> <OL start="1" data-path-to-node="6"> <LI> <P data-path-to-node="6,0,0">Log into the <STRONG data-index-in-node="13" data-path-to-node="6,0,0"><A class="ng-star-inserted" href="https://support.paloaltonetworks.com/" rel="noopener" target="_blank">Palo Alto Networks Customer Support Portal (CSP)</A></STRONG>.</P> </LI> <LI> <P data-path-to-node="6,1,0">Ensure your PA-1420 serial number is registered under your account assets.</P> </LI> <LI> <P data-path-to-node="6,2,0">There's a "Create a Case" button at the top of the CSP.</P> </LI> </OL> <P data-path-to-node="7">&nbsp;</P> <P data-path-to-node="7">If your device was purchased through an Authorized Partner, your initial support line may run directly through them instead.<BR /><BR /></P> <P data-path-to-node="8">Since this is a peer-to-peer community forum and we cannot open official support tickets on your behalf but there are many smart people on this forum who might be able to help you with your technical questions... so feel free to post your technical queries on the forum.<BR /><BR />Kind regards,</P> Thu, 21 May 2026 08:11:21 GMT kiwi 2026-05-21T08:11:21Z https://live.paloaltonetworks.com/t5/globalprotect-discussions/pa-1420-support/m-p/1254420#M7383 <P>How do I get support for my devices</P> Wed, 20 May 2026 20:57:23 GMT https://live.paloaltonetworks.com/t5/globalprotect-discussions/pa-1420-support/m-p/1254420#M7383 C.Nguyern 2026-05-20T20:57:23Z https://live.paloaltonetworks.com/t5/globalprotect-discussions/pa-1420-support/m-p/1254442#M7385 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/362263689">@C.Nguyern</a>&nbsp;,</P> <P>&nbsp;</P> <P>This depends on the support contract that you have.</P> <P data-path-to-node="4">&nbsp;</P> <P data-path-to-node="5">If you have a direct support contract with Palo Alto Networks:</P> <OL start="1" data-path-to-node="6"> <LI> <P data-path-to-node="6,0,0">Log into the <STRONG data-index-in-node="13" data-path-to-node="6,0,0"><A class="ng-star-inserted" href="https://support.paloaltonetworks.com/" rel="noopener" target="_blank">Palo Alto Networks Customer Support Portal (CSP)</A></STRONG>.</P> </LI> <LI> <P data-path-to-node="6,1,0">Ensure your PA-1420 serial number is registered under your account assets.</P> </LI> <LI> <P data-path-to-node="6,2,0">There's a "Create a Case" button at the top of the CSP.</P> </LI> </OL> <P data-path-to-node="7">&nbsp;</P> <P data-path-to-node="7">If your device was purchased through an Authorized Partner, your initial support line may run directly through them instead.<BR /><BR /></P> <P data-path-to-node="8">Since this is a peer-to-peer community forum and we cannot open official support tickets on your behalf but there are many smart people on this forum who might be able to help you with your technical questions... so feel free to post your technical queries on the forum.<BR /><BR />Kind regards,</P> Thu, 21 May 2026 08:11:21 GMT https://live.paloaltonetworks.com/t5/globalprotect-discussions/pa-1420-support/m-p/1254442#M7385 kiwi 2026-05-21T08:11:21Z