https://live.paloaltonetworks.com/t5/globalprotect-discussions/unable-to-connect-to-global-protect-6-3-4-iphone-and-ipads/m-p/1262323#M7495 <DIV> <P>Hello everyone,</P> <P>&nbsp;</P> <P>We're experiencing an issue with GlobalProtect on managed iPads and iPhones version 6.3.4-23. I'm trying to determine whether anyone else has run into this recently.</P> <H2>Environment</H2> <UL> <LI>GlobalProtect VPN deployed via Microsoft Intune</LI> <LI>iPadOS devices</LI> <LI>Authentication through PingID (SAML)</LI> <LI>VPN type: Palo Alto Networks GlobalProtect</LI> <LI>Authentication Method: Username and Password</LI> <LI>Automatic VPN: On-Demand VPN</LI> <LI>Split Tunnel: Disabled</LI> </UL> <H2>Expected Behavior</H2> <OL> <LI>User opens GlobalProtect.</LI> <LI>User taps <STRONG>Connect</STRONG>.</LI> <LI>GlobalProtect redirects to our gateway.</LI> <LI>User is redirected to PingID/SAML authentication.</LI> <LI>User completes MFA.</LI> <LI>VPN connects successfully.</LI> </OL> <H2>Actual Behavior</H2> <OL> <LI>User taps <STRONG>Connect</STRONG>.</LI> <LI>GlobalProtect begins opening the login page.</LI> <LI>Before the PingID login screen appears, GlobalProtect displays:</LI> </OL> <BLOCKQUOTE> <P>Connection Failed<BR />GlobalProtect failed to connect to the login server. Contact your IT help desk to resolve the issue.<BR />The Internet connection appears to be offline.</P> </BLOCKQUOTE> <P>The error is displayed in the embedded browser window directed to our GP portal/gateway.</P> <H2>Additional Findings</H2> <UL> <LI>Occurs on both Wi-Fi and cellular networks.</LI> <LI>Issue started recently.</LI> <LI>No Intune VPN profile changes were made.</LI> <LI>Users report normal Internet access before launching GlobalProtect.</LI> <LI>The issue occurs before users reach PingID authentication.</LI> <LI>Browsing directly to the GP portal URL from Safari returns "404 Not Found" but does not present certificate warnings.</LI> <LI>The only reliable workaround so far is connecting the iPad to our corporate network first. Once on the corporate network, the authentication process completes successfully.</LI> </UL> <P>&nbsp;</P> <P>Any suggestions ?</P> </DIV> <P><BR /><BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mtruong_0-1787151999535.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/72295iC9773C87B401ECEB/image-size/medium?v=v2&amp;px=400" role="button" title="mtruong_0-1787151999535.png" alt="mtruong_0-1787151999535.png" /></span></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mtruong_1-1787152104165.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/72296i1E9CBE5A7C09016A/image-size/medium?v=v2&amp;px=400" role="button" title="mtruong_1-1787152104165.png" alt="mtruong_1-1787152104165.png" /></span></P> <P>&nbsp;</P> Wed, 19 Aug 2026 15:09:26 GMT mtruong 2026-08-19T15:09:26Z https://live.paloaltonetworks.com/t5/globalprotect-discussions/unable-to-connect-to-global-protect-6-3-4-iphone-and-ipads/m-p/1262323#M7495 <DIV> <P>Hello everyone,</P> <P>&nbsp;</P> <P>We're experiencing an issue with GlobalProtect on managed iPads and iPhones version 6.3.4-23. I'm trying to determine whether anyone else has run into this recently.</P> <H2>Environment</H2> <UL> <LI>GlobalProtect VPN deployed via Microsoft Intune</LI> <LI>iPadOS devices</LI> <LI>Authentication through PingID (SAML)</LI> <LI>VPN type: Palo Alto Networks GlobalProtect</LI> <LI>Authentication Method: Username and Password</LI> <LI>Automatic VPN: On-Demand VPN</LI> <LI>Split Tunnel: Disabled</LI> </UL> <H2>Expected Behavior</H2> <OL> <LI>User opens GlobalProtect.</LI> <LI>User taps <STRONG>Connect</STRONG>.</LI> <LI>GlobalProtect redirects to our gateway.</LI> <LI>User is redirected to PingID/SAML authentication.</LI> <LI>User completes MFA.</LI> <LI>VPN connects successfully.</LI> </OL> <H2>Actual Behavior</H2> <OL> <LI>User taps <STRONG>Connect</STRONG>.</LI> <LI>GlobalProtect begins opening the login page.</LI> <LI>Before the PingID login screen appears, GlobalProtect displays:</LI> </OL> <BLOCKQUOTE> <P>Connection Failed<BR />GlobalProtect failed to connect to the login server. Contact your IT help desk to resolve the issue.<BR />The Internet connection appears to be offline.</P> </BLOCKQUOTE> <P>The error is displayed in the embedded browser window directed to our GP portal/gateway.</P> <H2>Additional Findings</H2> <UL> <LI>Occurs on both Wi-Fi and cellular networks.</LI> <LI>Issue started recently.</LI> <LI>No Intune VPN profile changes were made.</LI> <LI>Users report normal Internet access before launching GlobalProtect.</LI> <LI>The issue occurs before users reach PingID authentication.</LI> <LI>Browsing directly to the GP portal URL from Safari returns "404 Not Found" but does not present certificate warnings.</LI> <LI>The only reliable workaround so far is connecting the iPad to our corporate network first. Once on the corporate network, the authentication process completes successfully.</LI> </UL> <P>&nbsp;</P> <P>Any suggestions ?</P> </DIV> <P><BR /><BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mtruong_0-1787151999535.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/72295iC9773C87B401ECEB/image-size/medium?v=v2&amp;px=400" role="button" title="mtruong_0-1787151999535.png" alt="mtruong_0-1787151999535.png" /></span></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mtruong_1-1787152104165.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/72296i1E9CBE5A7C09016A/image-size/medium?v=v2&amp;px=400" role="button" title="mtruong_1-1787152104165.png" alt="mtruong_1-1787152104165.png" /></span></P> <P>&nbsp;</P> Wed, 19 Aug 2026 15:09:26 GMT https://live.paloaltonetworks.com/t5/globalprotect-discussions/unable-to-connect-to-global-protect-6-3-4-iphone-and-ipads/m-p/1262323#M7495 mtruong 2026-08-19T15:09:26Z