topic Globalprotect Portal not generating cookie after login in GlobalProtect Discussions

Globalprotect Portal not generating cookie after login

NickGarbe — Wed, 09 Sep 2026 12:53:59 GMT

Hi everyone,
i ran over an cookie generation issue with my GlobalProtect Portal.
To minimize login requests we are generating Authentication override cookies on the portal side and set the lifetime on the gateway side to 5 minutes.
The first time i connect to the portal (windows client) the cookie is issued and logged in gp logs 'portal-gen-cookie', with the gateway accepting the authentication override.
When i reboot the windows client after 10 minutes and again authenticate against the portal, the portal doesn't generate a new cookie.
The gateway login fails and the gp logs say 'Cookie expired'.
Only when delete the cookie files in localappdata the portal is generating a new one.
Cookie generation on the gateway side is working on every login, but is not helpful in our case.
Am i missing something?

We are using PAN-OS 12.2.3 and Globalprotect 6.3.3-c1121

Re: Globalprotect Portal not generating cookie after login

Raido_Rattameister — Wed, 09 Sep 2026 19:24:57 GMT

Monitor > GlobalProtect

With filter " ( eventid eq portal-auth ) and ( status eq success )" you confirm that workstation authenticates to portal both times?

Maybe GP agent bypassed logging into portal and used cached gateway config during second login?

If workstation authenticated to portal both times then filter "( eventid eq portal-gen-cookie )" shows up only for first login event?

Re: Globalprotect Portal not generating cookie after login

NickGarbe — Thu, 10 Sep 2026 06:46:11 GMT

When i restart the windows machine, it directs me to the portal everytime.
Cookie lifetime on the gateway side is set to 5 minutes.

First Login

After >5 Minutes
Second Time, no new cookie generated

Every login after no new cookie is generated. It stays expired, and i have to authenticate twice...